Sales Support Specialist

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Key responsibilities

• Provide support for sales administration and transactional activities related to sales.

• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.

• Respond to customers in line with business requirements. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.

• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.

• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.

• Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.

• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Primary internal stakeholders

• Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Disputes team, AFLS/IT team, Customer success partners, Sales and other internal stakeholders

Primary external stakeholders

• Customer

Required qualification, experience & skills

• Qualification: Graduate + Experience: around 1-3 yrs.

Skills

• Fluent in English

• Customer Focus & Owning the customer

• Understand Customer requirement and focused on customer outcome

• Attitude to go across defined job boundaries for customer resolution

• Winning for customer – high achievement orientation

• Driven to ensure closure

• Superior Stakeholder Management

• Responsible to drive business and customer needs through positive customer experience and effective sales approach

• Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet

Problem Solving Skills

• Own the opportunity, • Detailed and result oriented • Low tolerance to delays

• Problem solving, analytical and data skills • Data backed decision making, and tactical sales opportunity management

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

• Good Communication Skills • Ability to use positive and persuasive language

Required Business/ Technical Knowledge

Communication • Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

• Good Communication Skills • Ability to use positive and persuasive language

Process Understanding

• Ability to understand end to end processes.

• Ability to conduct sales and service together

• Adherence to process and SOPs • Attention to details, complete & error free documentation

• Adapt and adhere to changes in process (SOP) / Systems

• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries

• Experience in direct Stakeholder interactions (Global) preferably

Completely night shift(should be flexible for rotational)

Should be flexible working 5 days from office.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.

• Opportunity: Ample opportunities for professional and personal growth.

• Innovation: Join a forward-thinking team embracing cutting-edge technologies.

• Global Exposure: Collaborate with diverse colleagues in an international business environment.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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