Sales Support Specialist

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Job Description:

The opportunity:

We are seeking a highly motivated and solution-oriented Global E-Commerce Platform & Sales Operations Specialist to join our global team. In this role, you will support our newly introduced global e-commerce and quotation platform across multiple countries and regions. You will serve as a key user and trusted partner for the business, ensuring smooth daily operations, managing issues, and acting as the vital link between business stakeholders and IT. This position is ideal for someone who combines strong business understanding with technical knowhow, thrives in a fast-changing environment, and enjoys driving process excellence while supporting end users.

How you'll make an impact:

• You will support day-to-day operations of the global e-commerce and quotation platform.

• You will act as the first point of escalation for users across countries regarding platform issues and questions. You will bridge the gap between business and IT by translating business language into technical terms and vice versa.

• You will maintain an end-to-end process and tool understanding to ensure seamless integration into business workflows.

• You will train and support users, ensuring adoption and effective use of the platform.

• You will ensure smooth integration of the platform with SAP and other connected systems, identifying and resolving interface-related issues.

• You will collaborate with IT, product owners, and global/regional sales teams to drive continuous improvement.

• You will coordinate, manage, and conduct testing for minor releases and bug fixes, including sign-off responsibilities.

• You will identify key KPI’s to monitor, track, and report on platform performance, issues, and enhancements.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience) with 5+ years of experience in sales operations, e-commerce, or a similar role.

• Proven experience with complex system integrations and interfaces in an SAP-connected environment. Proven ability to manage multiple stakeholders and communicate effectively across business and IT teams.

• Hands-on mentality with a structured and problem-solving approach.

• Experience in testing coordination, UAT (User Acceptance Testing), or release management is a strong plus. Hands-on SAP knowledge (e.g., order management, pricing, quotations, or related modules).

• Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe.

• Strong service mindset : ready to listen to various stakeholders, act promptly to solve their issues, on time and with high level of quality.

• Strong analytical skills and technical affinity, ability to quickly learn and understand complex systems.

• Excellent English verbal and written communication skills.