Senior Analyst - Order Management

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Location: Chennai
Work Hours: ANZ or APMEA Time Zone
Experience: 5+ years in progressive billing, preferably in a high-growth SaaS environment

About the Role

We are looking for a highly skilled Senior Analyst – Order Management to join our
dynamic team. In this role, you will be responsible for ensuring accurate and efficient
order processing and contract management while collaborating with cross-functional
teams to support business operations. In addition, you will get an opportunity to work on
various transformation projects focused on process simplification, enhancement and
automation.
Key Responsibilities
 Process and manage customer orders by drafting contracts, ensuring accuracy
and compliance with company policies.
 Work closely with Sales, Finance, and other Internal teams to resolve order-
related issues and improve workflows.
 Maintain meticulous attention to contract details, ensuring alignment with billing
policies.
 Analyze order management processes and recommend improvements to
enhance efficiency.
 Assist in revenue recognition processes and support audit requirements.
 Provide excellent customer service by addressing inquiries and resolving
discrepancies efficiently.
 Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data
analysis, and process optimization.

Qualifications

 5+ years of Order to Cash experience in a high-growth SaaS environment.
 Business degree in Accounting, Finance, or Management preferred.
 Excellent communication skills, with the ability to interact across all levels,
functions, and geographies. Problem-solving ability with strong attention to detail.
 Good understanding of EX platforms would be plus.
 Customer service-oriented mindset, working collaboratively to improve processes
and customer experiences.
 Advanced knowledge of Excel and experience with Google Suite, Microsoft
Word, PowerPoint etc.
 Strong time management skills, with the ability to handle multiple tasks and meet
deadlines efficiently.

If you are detail-oriented, passionate about process improvement, and thrive in a fast-
paced SaaS environment, we encourage you to apply!

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.