Senior Analyst - Workflow Management

Management Level

G

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specializing in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalizing on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organization to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Senior Analyst – Process CoE

Department: Process CoE             Reports to: Manager – Process CoE

Role

To help in building the detailed process maps, following the BPMN mapping standards, based on defined timelines. Review the controls in processes and identify process gaps across the EQ Group. This role will be critical in process standardization and re-engineering. Work with the Risk team on Organization Risk and Control Management. The role to be based out of Chennai location.

Business Function

Process CoE team work closely with the EQ India Operation and EQ Group functions across UK and US in driving the initiatives to optimize end-to-end processes across the organization. Estabilishing a culture of continuous improvement and helping the organization to manage the operations efficiently through robust control frameworks and process standardization.

Core Duties and Responsibilities

• Understand and create standardized process flows using BPMN standards.
• Identify opportunities to optimize end-to-end processes across the organization as per BPMN standards.
• Work closely with the operations and transition team, to understand the migrating processes. Review the process to identify potential gaps while coming up with process flows.
• Ensure that control measures are effectively integrated into daily process flows.
• While mapping the processes, look for the effectiveness of controls, make recommendations for improvements as needed.
• Perform trend analysis to anticipate potential challenges and implement preventive measures to mitigate.
• Support the operations and risk teams in implementing robust control frameworks to mitigate identified risks.
• Periodically review with Operations to update the revised processes and controls that the processes have underwent.
• Take lead in implementing continuous improvement intiatives, proactively identify opportunities for enhancement.
• Ensure the implementation of reviewed and revised processes and controls by the respective stakeholders.

Competencies and Experience

The candidate should posses the following experience, skills and behaviours:

• Bachelor’s degree in Business administration, Finance, Information Technology, or a relevant field.
• 6 to 8 years of experience with minimum 3 to 4 years as a Business Process Analyst or in a similar role.
• Hands on experience and certification in using business process mapping tools is a plus (e.g., IBM Blueworks, Aris, Igraffx)
• Strong understanding of business process management and notation (BPMN) methodologies and tools.
• Proficiency and certification in process modeling and analysis techniques is required (e.g., BPMN, Six Sigma, Lean).
• In-depth knowledge about work/process standardization, risk identification and controls.
• Experience with process automation, workflow management, or business process management systems is a plus.
• Knowledge of agile methodologies and project management principles will be an added advantage.  

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 2 way transport provided
• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.