Job Description:
Key Responsibilities
Application Monitoring & Performance Management
Lead continuous monitoring and advanced diagnostics of N4 TOS performance, integrations, logs, and system behaviour across Production, DR, Test, and Dev environments.
Identify application bottlenecks, configuration gaps, and operational risks before they impact terminal performance.
Perform periodical health checks, assessment and optimization N4 TOS software for better performance
Recommend and implement performance improvement actions.
Advanced Troubleshooting & Incident Management
Serve as the senior escalation point for complex N4 TOS application incidents.
Troubleshoot and resolve high-severity issues involving application configuration, jobs, transactions, workflows, and integrations.
Perform root cause analysis on critical issues and repeated incidents, implement controls to prevent them.
Participate in 24×7 standby rotation for P1s and major incident response.
Customer Consulting & Best-Practice Guidance
Provide expert consulting to customers regarding N4 TOS functionality, configuration, operational workflows, and integrations.
Conduct configuration reviews, SOP validation, operational health checks, and upgrade-readiness assessments.
Lead customer discussions, explain root causes, and drive alignment on corrective and preventive actions.
Monthly operational inputs to periodical service review connects with customer
Configuration Management & Operational Support
Review, validate, and optimize customer software setups to align with Kaleris standards.
Support controlled changes, deployments, extensions, and application parameter updates.
Collaborate with DB, Infra, EDI, and Support teams to resolve cross-functional issues.
Continuous Improvement & Knowledge Leadership
Document issue patterns, SOPs, troubleshooting guides, and best practices.
Mentor junior engineers and apprentices, enabling skill uplift across teams.
Contribute to automation opportunities, monitoring improvements, and diagnostics enhancements.
Qualifications & Experience
Required
Bachelor’s degree in IT, Engineering, Computer Science, or equivalent.
6–8 years of experience supporting mission-critical enterprise applications in a production environment.
Strong understanding of:
Application architecture
Logs and monitoring
Workflow configuration
Application interfaces and job execution
Proven ability to troubleshoot complex application performance and stability issues.
Desired / Advantageous
Hands-on experience with N4 Terminal Operating System (TOS) application support.
Hands-on EDI experience in enterprise software, logistics, maritime, or supply chain environments.
Experience in the maritime / logistics / supply chain domain.
Background working directly with customers in consulting, support, or managed services roles.
Good understanding of related infrastructure (DB, EDI, networking, Linux/Windows).
Knowledge, Skills, and Abilities
Strong analytical, diagnostic, and root-cause analysis skills.
Excellent communication and customer-facing consulting skills.
Ability to manage high-pressure incidents and competing priorities.
Highly organized with strong multitasking and time-management abilities.
High ownership mentality; proactive in preventing issues rather than reacting.
Ability to collaborate effectively with distributed global teams.
Strong documentation and follow-up discipline.
High energy, professionalism, and commitment to quality.
Multilingual proficiency is a plus.
Required to support 24×7 operations and work in shifts when required.
Summary
This senior-level role is ideal for an experienced application engineer who thrives in fast-paced, mission-critical environments and wants to play a key role in ensuring stable, high-performing N4 TOS operations for global Kaleris customers.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Kaleris Chennai, Tamil Nadu, IND Office
Zenith, Phase III, Unit No: 4 9th floor, CSIR Road , Chennai, India, 600 113
