Senior Application Support Engineer

Job Description
Join our dynamic team within the Securities Services technology group at JPMorgan Chase. Unlock your potential by providing critical application support and driving innovation through automation. Be at the forefront of technology support in a growing business area.
Job Summary:
As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group, you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing application support for a variety of products within Securities Services, both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until they are resolved.
Job Responsibilities:

• Provide business facing technology application support to business and operations groups across the Asia Pacific region.
• Manage production technology incidents up to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Perform database troubleshooting of data and report issues. • Drive automation initiatives to reduce manual tasks
• Improve support documentations and procedures
• Perform review and implementation of technology Application & Infrastructure release, Disaster Recovery exercises and Patch management.
• Work within a follow-the-sun support model with global counterparts
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Perform root cause analysis post incident analysis, identifying, tracking and implementing preventative measures
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team

Required qualifications, capabilities and skills:

• Bachelor's degree in Engineering, Computer Science, or Information Technology.
• Minimum of 10 years of experience within application support, production management, Site Reliability Engineering.
• Experience in Unix/Linux, Windows Operating system and scripting languages such as Perl, Shell, and Python.
• Strong database background with SQL ,Oracle, MS-SQL, PostgreSQL, Casandra.
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Experience with Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos as monitoring tools, and Kubernetes for container orchestration

Preferred qualifications, capabilities and skills:

• Experience with cloud platforms (e.g. AWS, Google Cloud) is a plus.
• Familiarity with Splunk for log analysis and monitoring

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.