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National Payments Corporation Of India (NPCI)

Senior Associate Onboarding

Posted Yesterday
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In-Office
Chennai, Tamil Nadu, IND
Senior level
In-Office
Chennai, Tamil Nadu, IND
Senior level
Coordinates end-to-end customer onboarding, including documentation, product certification, waivers, production readiness, milestone tracking, and audit follow-up. Collaborates with Risk, Network, and Production teams, communicates onboarding progress, resolves roadblocks, maintains CRM and tracker records, gathers customer feedback, and supports process improvement. Ensures compliance with Quality Management System standards while delivering a customer-first experience.
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Position /Job Title -  Senior Associate – Onboarding
Place of posting - Chennai
Year of exp - 2+ years
Job Purpose: 
To deliver a seamless and compliant onboarding experience by 

coordinating technical and compliance documentation, and 

readiness activities in line with Quality Management System 

standards and organizational timelines. 



RequirementsDuties and responsibilities:

  • Serve as the primary point of contact for customers during the onboarding phase, including product certification.
  • Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.
  • Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.
  • Track onboarding milestones and proactively follow up to ensure timelines are met.
  • Provide customers with clear and timely communication on onboarding status, next steps, and expectations.
  • Identify, manage, and escalate onboarding roadblocks to ensure swift resolution.
  • Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.
  • Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.
  • Support process documentation and contribute to continuous improvement initiatives.
  • Ensure a “Customer First” approach through professional, empathetic, and solution-oriented engagement.
  • Represent audit activities and track observations through to closure.
    Skills Needed:

  • Excellent communication, coordination, and project management skills.
  • Strong attention to detail with high organizational ability.
  • Customer-centric mindset with a proactive and solution-oriented approach.
  • Basic understanding of technical or product setup processes (training supported).
  • Ability to manage multiple onboarding projects simultaneously and effectively.
  • Comfortable working in a fast-paced, cross-functional environment.
  • Strong problem-solving skills, with data analysis capabilities and an ownership mindset.
  • Good understanding of Quality Management Systems and process compliance.
  • Working knowledge of Artificial Intelligence concepts and applications.



  • National Payments Corporation Of India (NPCI) Chennai, Tamil Nadu, IND Office

    8th Level, VBC Solitaire,, 47 & 49 Bazullah Road, T. Nagar, Chennai, Tamil Nadu, India, 600 017,

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