Lead a post-sales team to ensure customer satisfaction by providing after-sales support for automated test equipment and identifying solutions to improve production efficiency and hardware debugging.
Job Summary & Responsibilities
Job Duties and Responsibilities:
1. Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
2. Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
3. Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
4. Identify Assist/Lead technical projects/problem resolutions for customers.
5. Identify opportunities for solution business in collaboration with Service Sales team.
6. Ensure deliverables in service contracts are met.
7. Provide technical inputs to factory for product improvements/new designs.
8. Provide consultancy services to customers for equipment performance improvements.
9. Assist/Lead equipment integration to customer’s factory automation systems.
10. Provide Engineering and Technical support such as debugging test programs and test hardware.
11. Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Preferred QualificationsResponsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.
Similar Jobs
Information Technology • Consulting
As a Senior Software Engineer, you will develop applications for Work Order management in ServiceNow, ensuring proper CMDB binding and collaborating with stakeholders to enhance functionality.
Top Skills:
CsmFsmMid ServersRest ApisServicenow
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
As a Senior Customer Engineer, you manage technical relations, design solutions, deploy AI workflows, mentor peers, and ensure system integration for enterprise clients.
Top Skills:
ClaudeJavaLanggraphLlmsOpenaiPythonRubySQL
Information Technology • Internet of Things • Marketing Tech
The Senior Analytics Engineer will develop and maintain dbt models for customer data, ensuring quality, documentation, and analytics standards, while collaborating with product teams.
Top Skills:
DbtSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
