Simpplr Logo

Simpplr

Senior Customer Success Manager

Sorry, this job was removed Sorry, this job was removed at 04:12 p.m. (IST) on Thursday, Jun 12, 2025
Be an Early Applicant
Hybrid
Gurugram, Haryana
Hybrid
Gurugram, Haryana

Similar Jobs

13 Days Ago
In-Office
Gurugram, Haryana, IND
Senior level
Senior level
Marketing Tech
The Customer Success Lead ensures brand retention and satisfaction on the Famous platform, driving onboarding, engagement, upselling, and issue resolution through strong relationships and data insights.
Top Skills: Crm ToolsData DashboardsHubspotMetabase
12 Days Ago
In-Office
Gurugram, Haryana, IND
Mid level
Mid level
Marketing Tech
The Category Specialist will drive marketplace growth, optimize creator discovery, manage supply and demand, analyze performance metrics, and collaborate cross-functionally for market expansion and strategy development.
Top Skills: Advanced ExcelBi ToolsSQL
6 Hours Ago
Hybrid
Gurugram, Haryana, IND
Junior
Junior
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Manage Learning Management System and training programs, ensuring compliance, reporting, and collaboration with teams. Support audits and improve learning operations.
Top Skills: ExcelLearning Management System (Lms)Ms TeamsPower BIZoom
Who We Are

Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

Overview:

As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, combined with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth.

Key Responsibilities:

  • Client Relationship Management:
    • Build and maintain strong relationships with key clients, serving as their trusted advisor.
    • Proactively engage with clients to understand their business objectives and challenges.
    • Act as the primary point of contact for escalations and issue resolution, ensuring timely and effective resolution of client concerns.
  • Strategic Account Management:
    • Develop and implement strategic account plans to drive customer success and maximize value for both the client and the company.
    • Identify opportunities for upselling and cross-selling additional products or services to existing clients.
    • Collaborate with internal teams, including sales, product management, and support, to align strategies and ensure seamless delivery of solutions to clients.
  • Account Health Assessment and Risk Mitigation:
    • Assess the health of client accounts by tracking product adoption and usage patterns.
    • Identify potential risks to customer satisfaction and retention.
    • Develop and implement risk mitigation plans to proactively address issues and minimize churn.
    • Collaborate with internal teams to ensure the timely resolution of any identified risks or challenges impacting customer success.
  • Customer Advocacy:
    • Champion the voice of the customer within the organization, advocating for enhancements to products or processes based on client feedback and insights.
    • Work closely with the product development team to prioritize feature requests and enhancements that align with customer needs and objectives.
  • Performance Monitoring and Reporting:
    • Track and analyze key performance metrics related to customer satisfaction, retention, and expansion.
    • Generate regular reports and presentations to communicate VoC, performance trends, opportunities, and challenges to internal stakeholders and senior management.
  • Team Leadership and Mentoring:
    • Provide guidance and mentorship to junior members of the customer success team, helping them develop their skills and achieve their goals.
    • Foster a collaborative and supportive team environment, encouraging knowledge sharing and best practices.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
  • Proven experience (5+ years) in a customer success or account management role in a B2B SaaS environment (this is a must).
  • Demonstrated track record of managing complex client relationships and driving customer success initiatives.
  • Strong analytical skills with the ability to interpret data and trends to inform decision-making.
  • Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.
  • Strategic thinker with a proactive and solution-oriented approach to problem-solving.
  • Team player with strong leadership abilities and a passion for mentoring and developing others.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health benefits package.
  • Flexible work arrangements, including remote options.
  • Opportunities for professional development and career growth.
  • Dynamic and collaborative work environment with a focus on innovation and creativity.

Join our team and make a significant impact on the success of our clients while advancing your career in customer success management!

Simpplr’s Hub-Hybrid-Remote Model:

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

  • Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
  • Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. 
  • Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. 

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account