Senior Data Analyst (BPO Operations)

C.H. Robinson is seeking a Senior Business Analyst (Sr. BPO Coordinator) to join our Global Forwarding BPO team in Chennai, India. In this role, you will focus on maintaining operational data integrity, ensuring data quality, tracking KPI metrics, and improving process efficiencies. You may be tasked with responsibilities specific to a customer, vertical segment, or a centralized operations centre. The Senior BPO Coordinator will also assist with workflow management and task delegation.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor performance indicators, highlighting trends and analysing causes of unexpected variance

• Analyse trends in key performance indicators including all areas of revenue & cost, process accuracy, process timeliness, process efficiency & Quality

• Develop and maintain Quarterly and Monthly business metrics, reporting, & presentations

• Partner directly with third party BPOs and Analytics / Automation team to collaborate as needed on metrics, goals, and business reviews.

• Create ad-Hoc Reporting and Analysis

• Identify and capitalize on improvement opportunities efficiently.

• Communicate ideas and viewpoints on various opportunities to the senior management / Leadership teams

• Collating data from Third party BPOs and create monthly Pivots, Charts and Commentary to Leadership team.

• Collating monthly Data from various Business line sources and update in Power BI dashboard.

• Other duties or responsibilities as assigned accordingly basis the Business requirements

QUALIFICATIONS

Required:

• Bachelor’s/ Master’s Degree from an accredited college/ university        

• Minimum 4-5 years of experience in managing and analysis of large data

• Proficient in working on Ms Excel, Power Point & Power BI

• Proficient in working on creating dashboards / Balanced scorecards

• Strong analytical skills, Interpersonal skills, Analytical Ability, Problem Solving skills, Commercial acumen

• Highest standards of accuracy and precision; highly organized.

• Articulate with excellent verbal and written communication skills

Preferred:

• Relevant work experience in the Freight forwarding industry

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.