Leads multiple software engineering and technology transformation areas across Global Customer Platform. Manages senior engineering teams, drives platform modernization and cloud-native delivery, oversees complex projects, and influences executives across a matrixed organization. Responsibilities include system design, testing, operational stability, talent development, stakeholder alignment, governance, and large-scale modernization. Preferred experience includes mainframe workload retirement, automated parity validation, self-service enablement, transformation governance, partner management, and hands-on coding.
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As a Senior Director of Software Engineering at JPMorganChase within Global Customer Platform, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job responsibilities
- Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
- Directly manages multiple areas with strategic transactional focus
- Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
- Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
- Manages multiple stakeholders, complex projects, and large cross-product collaborations
- Influences peer leaders and senior stakeholders across the business, product, and technology teams
- Champions the firm’s culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
-
Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
- Hands on expertise in large-scale engineering delivery, platform modernization, or technology transformation, including leadership of senior engineers/leads.
- Experience developing or leading large or cross-functional teams of technologists
- Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
- Experience leading complex projects supporting system design, testing, and operational stability
- Experience with hiring, developing, and recognizing talent
- Extensive practical cloud native experience
- Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
Preferred qualifications, capabilities, and skills
- Deep mainframe modernization experience (batch/online workloads, scheduling chains, DB2/VSAM concepts, integration/messaging) and proven patterns to retire mainframe dependencies safely.
- Experience building self-service adoption enablement to reduce friction for consumer teams.
- Experience implementing automated parity validation (dual-run strategies, output comparisons, reconciliation, drift detection) and evidence-based shutdown readiness.
- Experience with governance models for large transformations (architecture authority, risk forums, release/change management cadence, KPI-driven execution).
- Partner management experience for tooling and delivery assurance.
- Experience working at code level
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