Senior Engineer – Code Quality & Developer Enablement - Assistant Vice President

This is a challenging and exciting opportunity to work on Code Quality Service (like SonarQube), used in Developer Pipeline technology stack. The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, code quality & GitHub and AI concepts.  A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from pipeline integration perspective.

Key Responsibilities/Requirements

• Support Management:
  • Operational SME for Code Quality Service Platform (like SonarQube).
  • Operational SME for Developer Pipeline integration with Code Quality Service.
  • Troubleshoot technical issues and manage customer expectation.
  • Reduce recurring issue using root cause analysis.
  • Proactively monitor and manage infrastructure stability and performance.
• Technology Management:
  • Upgrade existing product along with Engineering.
  • Adopt new AI enabled technology that gives competitive advantage to Citigroup Developers as well as improved support engineer productivity.
  • Identify automation opportunity and implement solution to improve operational efficiency and user experience.
  • Manage infrastructure level risk & compliance issues as per Citi guidelines

Qualifications

Must have:

• Must be a self-starter, effective listener & communicator, problem solver and team player.
• Experience in providing technical support for globally distributed & complex service platform.
• Experience in software deployment on large global infrastructure.
• Good understanding of developer pipeline concepts & Linux shell scripting.
• Minimum of 8 years of technical support experience.
• Strong understanding of Code Quality (like SonarQube) technology stack and at least two years of hands-on experience.

Desirable:

• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

Education

• Bachelor’s Degree in Computer Science or a Related Field

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