Senior Engineer (Salesforce)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximise revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

About Us:

At OpenTable, we take pleasure in Software Development. We believe that velocity comes from a dedication to clean code and proven engineering principles. We deliver creative products through rapid, continuous development. We move fast, release frequently, and believe strongly in automated testing to help maintain our quality and velocity. We break things sometimes - and that’s fine. We learn from it. Millions of diners and thousands of restaurants around the globe use our products. If you are excited by constantly challenging engineering processes and can deliver exceptional quality in a fast paced, agile environment, we'd like to meet you. Bonus points if you love restaurants too.

About You:

You love to code. You’re curious, passionate and constantly thinking about making code clean and better. You love technology and enjoy finding better ways to do things. You want to share what you discover and feel energized when you can learn from the people around you. When you build software, you consider how people will use it from all angles. You take pride in carefully honing your work until it feels reliable and effortless to use. You are calm during incidents when debugging production issues across services and multiple levels of the stack

Position Overview:

OpenTable is looking for a process and detail-oriented Senior Salesforce Developer for our Salesforce Engineering Team. In this role, you will be a technical liaison in a cross-functional team that addresses strategic business issues involving CRM and internal engineering systems. You will design and build solutions leveraging the Salesforce platform and other technologies to satisfy unique business requirements.

This role provides interesting, varied work that will deliver a significant impact on many internal teams throughout OpenTable such as Global Sales, Customer Support, Marketing, IT, and Operations. Successful execution will require effective communication and designing solutions in a fast-paced, high-growth environment.

Key Responsibilities:

• Develop and customize Salesforce applications to meet specific client requirements, including custom objects, metadata, flows, triggers, Apex classes, Visualforce pages, and Lightning components.

• Collaborate with the product team to gather and understand business requirements, translating them into robust technical designs.

• Lead the technical aspects of Salesforce implementations, including integration with other systems, data migration, and deployment.

• Write clean, efficient, and maintainable code, adhering to best practices and coding standards.

• Conduct thorough testing of Salesforce solutions, including unit testing, integration testing, and user acceptance testing (UAT), to ensure high-quality deliverables.

• Develop and maintain technical documentation, including design specifications, code comments, and user guides.

• Troubleshoot and resolve technical issues related to Salesforce implementations, ensuring minimal disruption to operations.

• Stay current with Salesforce platform updates, new features, and best practices to continuously enhance your development skills and knowledge.

Please apply if:

• 5+ years of experience in Salesforce development, including Lightning Components, Apex and ability to work on Asynchronous Apex to process data in the background efficiently, Visualforce, SOQL, and SOSL

• 5+ years experience working with Salesforce APIs and Web Services (REST, SOAP)

• 2+ years of experience with Boomi, Mulesoft, or similar integration tools.

• 2+ years of experience developing APIs, Integrations, and microservices using a high-level language such as Java or C#

• Experience working with and writing intermediate to advanced queries in relational databases (SOQL, SQL, Postgres, Oracle, etc)

• Experience with EDA (Event-Driven Architecture) design paradigm, Salesforce Streaming API, Salesforce Platform Events, Change Data Capture

• In-depth knowledge of Salesforce platform capabilities, including configuration, customisation, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).

• Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.

• Strong understanding of Salesforce security, data model, and sharing rules.

• Solid foundational grounding in Object Oriented (OO) design, Relational Database principles (RDBMS) principles, and data modelling

• Deep understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Communities, and AppExchange solutions

• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders and Ability to work independently and in collaboration with a team, with a strong sense of ownership and accountability.

Nice to have:

• Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent)

• Native Salesforce AI solutioning experience (Einstein Bots/Copilot/Service Agent) preferred

• Telephony solutioning experience (Service Cloud Voice) preferred

• Experience with Groove, Geopointe, Calendly, Marketo, and DocuSign is a plus

• Experience with source control tools such as Gitlab, GitHub, GearSet. Experience with agile methodologies, CI/CD automation and release management tools.

• Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.

Benefits:

• Paid Vacation

• One Celebration Day per calendar year

• Focus on mental health and well-being

• Company-wide weeks off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Generous paid parental leave

• Focus on your career growth

• Work from (almost) anywhere ; wherever you do your best work

• Employee Assistance Program (EAP)

• Pension Fund

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.