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Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions.
About the Project:
Our vision for practical AI involves equipping contact centre agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions, and allow creation, deployment, and ongoing management of the AI agents required.
The Team:
You will join the Product Engineering Team, which drives the development of practical AI solutions for modern contact centers. Our cutting-edge Studio product is built on a robust technology stack including PHP/Laravel, Python, and Vue.js, and is deployed across both private and public cloud infrastructures.
We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex.
At the same time, Studio is being fully integrated into the well-developed microservices platform.
Responsibilities:
- Design, develop, and maintain scalable backend and front-end solutions for the Studio platform.
- Enhance the drag-and-drop flow builder to integrate voice, SMS, and chatbot channels.
- Collaborate with product managers, designers, and engineers to deliver new features.
- Ensure performance, security, and reliability through code reviews and best practices.
- Write tests and documentation to support high-quality releases.
- Explore and integrate cutting-edge AI technologies (Azure OpenAI, Google AI, IBM Watson, Amazon Lex).
- Participate in agile processes and continuous improvements (CI/CD, automation).
- 7+ years of professional experience in software development with a strong full-stack background.
- Proficiency in a variety of programming languages, including but not limited to PHP, JavaScript, Python, or others as required.
- Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP/Laravel framework.
- Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
- Awareness of web security best practices and the ability to implement security measures to protect applications and data.
- A portfolio of past projects showcasing design and full-stack development skills.
- Ability to work independently and as part of a collaborative team.
- Strong commitment to delivering high-quality code and solutions on time and within scope.
- Bachelor’s degree (or equivalent) in relevant discipline.
Nice to have:
- Experience with Java/SpringBoot.
- Experience with multi-tenanted systems.
- Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous.
- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
- Experience with Google Cloud Platform, Kubernetes, and CI/CD.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
