The Senior Integration Specialist will support clients through integration processes, manage post-live support, and handle technical issues to ensure client retention.
The job roles and responsibilities are,
- Reach out to existing Foodhub clients active on third-party
platforms via calls, warm transfers, and following up on interest forms to pitch our
integration services.
- Onboarding - Education- Guide clients through the integration process, providing clear
"do’s and don'ts" for live operations.
- Proactive Post-Live Support- Monitor new integrations for the first 14 days using
internal tools to ensure a seamless transition.
- Full Ownership - Troubleshooting- Act as the dedicated point of contact for any
technical issues or escalations for the clients you converted, ensuring full resolution.
- Retention - "Save" Conversations- Manage cancellation requests by identifying pain
points and persuading clients of the long-term value of remaining integrated.
Requirements
The candidate should have the below skill sets,
➤ Excellent listening and communication skills.
➤ Strong attention to detail and the ability to work effectively under pressure.
➤ Fast learner with a result-oriented approach and strong team collaboration.
➤ Ability to communicate effectively at all levels with a focus on deliverables.
➤ Highly organized, confident, and reliable; must consistently meet KPIs set by the Team Leader/Manager.
➤ Flexible to work in different shifts as required.
➤ Must be spontaneous and demonstrate a high level of energy and enthusiasm
Benefits
Incentives,
Medical Insurance,
Cab benefits
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