Owns enterprise database and data-platform operations across production and non-production environments. Responsibilities include health monitoring, backup and recovery, database refreshes, patching, upgrades, performance tuning, release support, incident response, troubleshooting, documentation, and automation. The role supports SQL Server, SSAS, Azure SQL Database, MongoDB, and Cosmos DB while collaborating with application, infrastructure, security, networking, cloud, storage, authentication, and vendor teams. Scheduled after-hours maintenance and priority incident support are required.
Role Summary
Maintain the availability, performance, security, recoverability, and operational health of enterprise data platforms supporting Staples Digital Solutions. This role owns production and non-production database and data-platform operations, including backup and recovery, database refreshes, patching, upgrades, performance monitoring, production deployments, incident response, application troubleshooting, documentation, and operational automation.
This position represents a broad production data-platform operations role rather than a traditional SQL Server-only DBA position. The successful candidate should be comfortable owning multiple data technologies, supporting business-critical production systems, performing hands-on troubleshooting, participating in maintenance and release activities, and continuously improving operational processes through documentation and automation.
Duties & Responsibilities
- Perform daily operational health checks across database and data-platform environments, proactively identifying availability, capacity, performance, backup, replication, and infrastructure issues.
- Configure, monitor, validate, execute, and document database backup, recovery, and restore-testing processes according to established recovery requirements.
- Build, maintain, and execute non-production database refresh processes, including production-to-lower-environment refreshes, data sanitation, environment-specific data preservation, security restoration, validation, and troubleshooting.
- Plan, test, coordinate, and execute platform patching and upgrades for SQL Server, SSAS, MongoDB, and supporting third-party database tools; coordinate with infrastructure teams during Windows Server maintenance and upgrades.
- Monitor database and platform performance and capacity, recommending improvements involving indexing, query performance, memory, storage, configuration, and platform-specific tuning.
- Support development and application teams by reviewing and executing approved production database scripts and assisting with database-related implementation activities.
- Support application releases through pre-deployment backups, production script execution, validation, troubleshooting, and post-production monitoring.
- Participate in scheduled evening and after-hours maintenance, including Windows Server patching, database maintenance, platform upgrades, and application releases.
- Provide production incident support for database and data-platform issues, including P1/P2 incidents, and troubleshoot connectivity, performance, capacity, authentication, backup/recovery, and application integration problems.
- Maintain operational procedures, inventories, recovery processes, monitoring standards, troubleshooting guides, and platform configuration information.
- Develop and maintain PowerShell and T-SQL automation for refreshes, validation, monitoring, reporting, backup verification, and other repeatable operational workflows.
- Work across application, infrastructure, security, networking, cloud, storage, authentication, and vendor teams to resolve complex cross-technology issues.
Requirements
Years of Experience
12+ years of relevant database and data-platform operations experience
12+ years of relevant database operations experience, ideally comprising 8–10 years in core SQL Server DBA responsibilities, 3–5 years in production support/release/incident operations, and 2+ years of exposure to broader data-platform technologies such as SSAS, Azure SQL Database, MongoDB, Cosmos DB, Windows Server, and T-SQL/PowerShell automation.
Basic Qualifications
- Advanced hands-on administration and troubleshooting experience with Microsoft SQL Server in production and non-production environments.
- Experience with backup/recovery, restore testing, database refreshes, security, performance tuning, patching/upgrades, and high-availability environments.
- Experience supporting SSAS, Azure SQL Database, MongoDB, Azure Cosmos DB operations.
- Strong T-SQL and working PowerShell knowledge for database administration and operational automation.
- Strong Windows Server troubleshooting skills related to database and data-platform services.
- Demonstrated ability to troubleshoot complex connectivity, authentication, performance, capacity, backup/recovery, and application-integration issues.
- Ability to support scheduled after-hours maintenance, application releases, and priority production incidents.
- Strong cross-team collaboration and technical documentation skills.
Preferred Qualifications
- Experience with Redgate SQL Backup or equivalent database backup and recovery products.
- Experience building repeatable automation for database refreshes, validation, monitoring, reporting, and backup verification.
- Experience supporting broad data-platform operations across multiple database and integration technologies rather than a SQL Server-only environment.
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