Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As Director, HR Business Partner (HRBP), you will lead our team of HR Business Partners and serve as a strategic advisor to managers and senior leaders across the company. This is a high-impact role at the heart of an evolving People team, where you'll drive talent strategies that shape our culture, support our growth, and enhance employee experience.
You’ll be a key connector between business priorities and people strategies—championing organizational design, site strategy, change management, and innovative talent programs. Your deep understanding of leadership development, employee engagement, and operational excellence will help Zocdoc attract, develop, and retain exceptional talent.
This role offers the opportunity to shape the future of Zocdoc’s people strategy, working closely with top leaders to create an exceptional employee experience and drive business success. If you are a strategic thinker with a passion for innovation and a drive to excel in a dynamic environment, we want to hear from you.
You’ll enjoy this role if you are…
- An inclusive leader that contributes to creating a sense of belonging and accountability
- Passionate about driving People strategies to match the evolving needs of the business
- Adaptable and flexible to evolving priorities and changing situations
- An effective communicator with ability to collaborate and influence at all levels of an organization
- Comfortable with making trend-based decisions on a case-by-case basis at times
Your day to day is…
- Leading a team of senior-level HR Business Partners and working side-by-side with the broader People team to deliver excellence in People programs, including performance management, talent development, compensation, and employee engagement
- Serving as a key strategic partner and advisor to senior executives, influencing and guiding strategic decisions related to talent, organizational design, workforce planning, and culture
- Providing advanced executive coaching and counsel to leaders, helping them develop high-performing teams, enhance leadership capabilities, and foster an inclusive, high-trust work environment
- Interpreting business objectives and translate them into a forward-thinking People strategy roadmap, developing programs and initiatives that enhance organizational effectiveness and employee engagement
- Building, identifying and leveraging HR analytics and workforce trends to provide leaders with insights that inform talent strategies, workforce planning, and proactive problem-solving
- Leading efforts in organizational design, change management, and workforce transformation to ensure the business is structured for scalability and efficiency
- Acting as an escalation point for the most challenging and complex employee relations matters, providing expert guidance to resolve conflicts while mitigating risk and ensuring compliance
- Driving engagement strategies, fostering diversity, equity, and inclusion (DEI), and building programs that enhance employee satisfaction and retention
- Partnering cross-functionally with Talent Acquisition, Total Rewards, Learning & Development, and People Operations to drive innovation and continuous improvement in HR programs and policies
- Ensuring operational efficiency and effectiveness in HR operations, balancing long-term strategic planning with immediate tactical needs
You’ll be successful in this role if you have…
- 12+ years of progressive HR experience, with at least 7+ years as a strategic HR Business Partner, preferably in a high-growth, technology-driven organization
- 5+ years in a people management role
- A proven leader with experience managing senior level HRBPs
- Proven ability to partner with business leaders to drive strategic initiatives and lead large-scale organizational transformations
- Deep expertise in HR strategy, organizational development, leadership coaching, talent management, and workforce planning
- Strong business acumen with the ability to translate business needs into impactful HR solutions
- Exceptional stakeholder management skills, with experience advising and influencing senior executives
- Expertise in leveraging HR metrics and analytics to inform decisions and measure effectiveness
- Ability to operate with autonomy, discretion, and a hands-on approach, balancing strategy with execution
- Demonstrated experience in designing and executing innovative HR solutions to complex talent challenges
- A deep understanding of employment laws, risk mitigation, and compliance best practices
- Strong analytical skills, including the understanding of metrics to support plans and monitor performance
- Experience working in a matrixed environment, influencing across multiple functions and geographies
- Excellent written and verbal communication, including document preparation, data visualization, and facilitation skills
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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