The role involves overseeing ITSM ticket queues, identifying root causes for incidents, ensuring timely service restoration, and collaborating with field teams. Expertise in IP networking and telecom is essential.
Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as an Technical Authority Expert - (IP - Multivendor - Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:
The skills you bring:
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 771873
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as an Technical Authority Expert - (IP - Multivendor - Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:
- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Ensure monitoring with GCP, Cloud Connect links.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups & trouble-shoot the deviation identified.
- Sharing details for MIR & CSR to respective teams.
- End to End Network Understanding.
The skills you bring:
- Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Experience with Cloud preferably Cloud-Connect or GCP.
- Product/Vendor knowledge on Ericsson/ Nokia / Juniper/Huawei/F5 (At least any two).
- Good Communication & trouble-shooting skills.
- Degree within / Telecommunication Engineering / Computer Science /Computer Engineering
- 5-10 years of relevant in IP Domain.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 771873
Top Skills
Bfd
Cloud
Ericsson
F5
GCP
Hsrp
Huawei
Ip Networking
Isis
Juniper
L2Vpn
L3Vpn
Ldp
Mpls
Mstp
Nokia
Ospf
Rstp
Stp
Switching
Vlan
Vrrp
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