Senior Process Associate Fraud

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Conduct end-to-end fraud investigations involving transactions, accounts, and customer activity
• Review and analyze suspicious transactions, alerts, and referrals across multiple fraud typologies
• Identify patterns related to payment fraud, identity theft, account takeover, mule activity, social engineering, and card fraud
• Perform deep-dive analysis using internal tools, transaction data, and open-source intelligence
• Document investigations clearly, including findings, rationale, and risk assessment
• Recommend account actions such as restrictions, closures, or escalations
• Escalate high-risk or complex cases to senior stakeholders with well-supported insights
• Support law enforcement requests, audits, and regulatory inquiries when required
• Collaborate with QA, AML, Risk, and Product teams to improve fraud controls
• Adhere to SOPs, SLAs, regulatory requirements, and internal policies
• Assist in mentoring junior investigators and sharing best practices

What You Will Need:

• Strong knowledge of fraud typologies and investigation methodologies
• 4–6 years in Fraud Investigation / Financial Crime / AML–Fraud Operations
• Hands-on experience with fraud detection tools, case management systems, and transaction monitoring platforms
• Ability to analyze large data sets and identify behavioral and transactional anomalies
• Understanding of KYC, AML, and financial crime frameworks
• Experience in writing clear, defensible investigation narratives

What Would Be Nice To Have:

• Experience in digital payments, fintech, banking, e-commerce, or crypto platforms
• Exposure to cross-border fraud and international regulations
• Knowledge of chargeback processes and card network rules
• Certification in CAMS, CFE, or similar (preferred, not mandatory)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.