Senior Process Associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Review of transactions, prior alerts or investigations, and accounts held by the subject.
• Responsible for hands-on resolution of client fraud issues and daily client needs
• Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
• Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
• Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
• Exhibit judgement on sensitive matters and execute required deliverables
• Coordinate interdepartmental fraud response.
• Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients.
• Create and submit SAQ’s as needed
• Ensure timely and accurate reporting, and proper disposition to fraud events
• Responsible for building strong working relationships with clients and team members/internal partners
• Execute special projects as needed
• Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
• Act as a subject matter expert providing guidance to clients on fraud events and their required actions
• Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need:

• Must have a bachelor's degree in any stream from a recognized university
• Must have 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention
• Strong understanding of payments as well as related fraud typologies
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Familiar with common and current scam typologies
• Working knowledge of related fraud typologies and suspicious signals
• Strong verbal communication and problem-solving skills
• Ability to multi-task, as needed, to get the job done
• Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
• Solid analytical, interpretive and problem-solving skills
• Sympathetic and patient with customers that are victims of fraud and/or scams

What Would Be Nice To Have:

• Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments
• Demonstrated ability to coordinate time sensitive activities to help protect the bank and our clients
• Effective analytical, problem solving, and decision-making skills
• Efficient organizational skills to include effective time management in all key responsibilities of the job
• Effective project and change management skills, ability to work at a consistently changing pace
• Proficient knowledge of PC/Internet including Word, PowerPoint and Excel

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.