Senior process associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Investigate suspicious transactions across fiat and cryptocurrency channels
• Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
• Handle crypto fraud cases such as Wallet tracing, Scam/Phishing investigations and Unauthorized access / account takeovers
• Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
• Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
• Analyze disputes, prepare representments, and reduce chargeback ratios
• Identify trends and root causes to minimize fraud-related disputes
• Collaborate with payment processors and acquiring banks
• Monitor real-time alerts and fraud queues
• Recommend and implement fraud rules, thresholds, and controls
• Support fraud strategy optimization and loss prevention initiatives
• Prepare fraud reports, dashboards, and insights for leadership
• Communicate findings with internal stakeholders (Risk, Compliance, Ops)
• Work closely with product and tech teams for fraud tool enhancements

What You Will Need:

• Minimum 5+ years in Fraud Risk / Financial Crime / Chargebacks, with hands-on experience in cryptocurrency fraud investigations
• Strong understanding of Crypto ecosystems & blockchain transactions
• Card payment systems & chargeback frameworks
• Experience with:
  Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
• Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Excellent communication and reporting skills
• Strong attention to detail and decision-making ability
• Ability to work in a fast-paced, high-risk environment

What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways
• Must have a bachelor's degree in any stream from a recognized university
• Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks
• Certifications like CAMS (Certified Anti-Money Laundering Specialist and CFE (Certified Fraud Examiner)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.