Senior process associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead end-to-end investigations into cryptocurrency fraud (scams, phishing, ATOs, rug pulls, laundering)
• Conduct blockchain tracing and attribution using tools like Chainalysis, TRM Labs, and Elliptic
• Perform OSINT and link analysis to identify fraud networks and bad actors
• Produce high-quality investigation reports for internal and external stakeholders
• Monitor real-time alerts, transactions, and suspicious activities across crypto platforms
• Perform BAU investigations including alert reviews, account activity checks, and wallet risk assessments
• Identify and flag anomalous behavior using predefined rules and risk signals
• Ensure timely handling of daily fraud queues while maintaining quality standards
• Conduct initial triage of fraud alerts and cases, prioritizing based on risk, exposure, and urgency
• Escalate high-risk or complex cases to senior stakeholders, compliance, or law enforcement
• Drive rapid response actions (account freezes, transaction blocking, wallet blacklisting) to minimize loss
• Coordinate with internal teams during live fraud incidents or breaches
• Provide fraud investigation support to customer support, risk, and operations teams
• Act as a point of contact for fraud-related queries and escalations
• Assist victims and internal teams with case updates, evidence gathering, and resolution steps
• Mentor junior investigators and review frontline case decisions
• Partner with AML/KYC teams for regulatory adherence
• Draft and support Suspicious Activity Reports (SARs)
• Liaise with law enforcement and regulatory bodies when required
• Identify emerging fraud trends, typologies, and attack vectors
• Conduct wallet clustering, transaction pattern analysis, and behavioral profiling
• Contribute to fraud prevention strategies, detection rules, and process improvements

What You Will Need:

• 4–8+ years in fraud investigations, financial crime, or crypto risk
• Strong experience in frontline fraud monitoring, BAU operations, and escalation handling
• Experience in fintech, crypto exchanges, or financial institutions preferred
• Proficiency in blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Strong understanding of crypto ecosystems (BTC, ETH, DeFi, wallets, bridges)
• Familiarity with case management systems and alert monitoring tools
• Strong triage and decision-making under pressure
• Ability to handle high-volume queues with accuracy
• Excellent analytical and investigative skills
• Clear communication and stakeholder management
What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways

• Must have a bachelor's degree in any stream from a recognized university
• Certified Fraud Examiner (CFE)
• CAMS (Certified Anti-Money Laundering Specialist)
• Blockchain certifications (e.g., Chainalysis Reactor Certification)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.