The Senior Quality Analyst will execute functional, regression, and integration testing for chat applications, develop UI automation scripts using Playwright, validate GenAI chatbot responses, and support migration testing from Genesys to Amazon Connect.
Requisition Number: 2359460
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Junior Quality Engineer will support testing activities for Amazon Connect digital channels, including chat, chatbot, and GenAI-enabled conversational experiences. The role focuses on functional, integration, and automation testing using modern AWS-native technologies.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Junior Quality Engineer will support testing activities for Amazon Connect digital channels, including chat, chatbot, and GenAI-enabled conversational experiences. The role focuses on functional, integration, and automation testing using modern AWS-native technologies.
Primary Responsibilities:
- Execute functional, regression, and integration testing for chat and chatbot journeys
- Develop and maintain UI automation scripts using Playwright
- Test Amazon Connect chat flows and backend integrations
- Validate GenAI chatbot responses for accuracy and fallback scenarios
- Participate in sprint ceremonies and defect triage
- Support migration testing from Genesys and LivePerson to Amazon Connect
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 4+ years of experience in Software Quality Assurance
- 2+ years of Playwright automation experience
- Experience testing chat or chatbot applications
- Exposure to AWS-based applications
- Understanding of manual testing fundamentals
- Proven good communication and documentation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum Chennai, Tamil Nadu, IND Office
Chennai, India, India
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