About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
We are seeking a Senior Salesforce Analyst with strong functional and configuration expertise in Sales Cloud and Service Cloud. The ideal candidate will have a deep understanding of sales and support processes and the ability to map them effectively to Salesforce’s out-of-the-box (OOTB) features. This role requires a hands-on professional who can lead requirement discussions, configure Salesforce solutions, and ensure the platform delivers maximum business value
This is a hybrid role requiring systems fluency, business acumen, and a strong grasp of GTM workflows spanning marketing, sales, and customer success.Here's a closer look at this key role:
- Partner with business stakeholders to gather, analyze, and document sales and support process requirements.
- Map business processes to Salesforce OOTB capabilities and recommend best-fit solutions.
- Configure Salesforce, including flows, automation, validation rules, approval processes, record types, and reports/dashboards.
- Lead and facilitate requirement workshops and functional discussions across teams.
- Collaborate with development and technical teams to design scalable and sustainable solutions.
- Support UAT planning and execution, troubleshoot issues, and ensure successful deployments.
- Maintain detailed functional documentation, process flows, and training materials.
- Stay informed about Salesforce product releases, new features, and Agentforce capabilities, providing recommendations for adoption.
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
- Minimum 4 years of functional experience with Salesforce Sales Cloud and Service Cloud.
- Proven experience in Salesforce configuration using standard (OOTB) features.
- Strong understanding of Sales and Support business processes.
- Salesforce Consultant Certification (Sales Cloud or Service Cloud) – mandatory.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical, problem-solving, and documentation abilities.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
- Salesforce CPQ expertise
- Exposure to Agentforce.
- Experience working in Agile/Scrum environments.
- Knowledge of Salesforce integrations and AppExchange solutions.
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
