Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team for supporting its customer and strategic partners in Bengaluru. The primary role of this job is to influence and inspire our customers through development of Business AI application based on Uniphore Business AI platform.
Team Charter and/or Mission: Our mission is to become trusted advisors for our clients and partners we work with, while advocating Uniphore’s conversational AI solutions. We will keep our client’s interests in the forefront while solving unique business problems harnessing the power of Uniphore’s products and solutions.
Key Responsibilities
Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
Respond to RFPs/RFIs with detailed technical responses and solution designs.
Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.
Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.
Qualifications
6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.
Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
Strong ability to explain technical concepts to both technical and non-technical stakeholders.
Proven track record supporting enterprise sales cycles and closing large deals.
Excellent communication, presentation, and stakeholder management skills.
Fluency in English (written and spoken)
Ability to travel across India/APAC for client engagements.
Industry Experience
Must have 7 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.
Preference will be given to ones having experience in Conversational AI space.
Must have project management and/or business consulting experience in the contact centre industry.
Experience in managing large and strategic accounts.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
