Provides technical SME support for Saviynt IGA, including minor enhancements, L2/L3 ticket resolution, application onboarding, access certification campaigns, incident response, automation, SOP creation, and service improvements. Mentors junior analysts, supports shift-based operations, and develops expertise across IAM services.
Role Summary:
The Senior Security Analyst should work as a technical SME for the Saviynt IGA solution, key delivery outcomes expected from this role are:
• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding – Standard pattern of applications leveraging out of the box connectors
• Access certification campaign – Configure and support access review and remediation process for connected and disconnected applications to improve adoption and compliance posture.
• Create SOPs for L1 service desk team handling Identity provisioning tickets
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Mentor and guide the Security Analysts and Associates skilled in Saviynt
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other IAM services under the scope of the Operations team
• Complete Saviynt certification
Beyond the above outcomes, deliver continuous service improvements to automate the manual L1/1.5 tasks.
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 4-7 years
3 years of relevant Saviynt operations support experience is mandatory.
Basic Qualifications:
• 4-7 years of experience in IGA solution Saviynt. Other IGA solutions like SailPoint, Oracle Identity Manager experience is acceptable, but Saviynt experience (minimum 3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication and Flexibility to work as per project demands
Technical Skills:
• Hands-on operations support experience in IGA (Saviynt). L2/L3 tickets, App Onboarding, Access certification.
Preferred Qualifications:
• Saviynt Operations support experience.
• Java development experience
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