Provides technical subject-matter expertise for CyberArk EPM and PAM operations. Responsibilities include endpoint and account onboarding, application control, just-in-time access, patching, upgrades, L2/L3 support, incident resolution, automation, SOP development, and mentoring analysts. The role supports continuous service improvement and operates in rotating shifts.
Role Summary:
The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:
• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team
Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks
Requirements
Education Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.
Years of Experience: 4-7 years
4-5 years of relevant CyberArk EPM support experience.
Basic Qualifications:
• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM).
o Minimum 4-5 years of experience in CyberArk EPM
o 1-2 years of experience in CyberArk Core PAS solution
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication
Technical Skills:
• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.
Preferred Qualifications:
• Scripting experience to develop custom scripts and plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.
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