Develop and administer observability platforms supporting e-commerce, supply-chain, and enterprise services. Build monitoring integrations, manage telemetry agents, configure secure access controls, automate operations, and improve platform scalability, reliability, performance, and cost efficiency. Deploy distributed monitoring solutions, onboard applications, integrate enterprise systems, conduct health checks and problem isolation, and collaborate with engineering, security, product, and vendor teams in a SAFe environment.
As a Senior Software Engineer specializing in Observability, you will play a key role in Drive innovation in infrastructure and application monitoring solutions to support Staples’ B2C/B2B platforms, back-end supply chain, and related services. Enhance and administer the observability platforms like Zabbix, NewRelic, FullStory, Splunk, Grafana, PagerDuty by applying best practices, recommending improvements, and solving complex business challenges to boost service quality, availability, and performance. Identify and implement opportunities for automation, efficiency, and cost savings. Integrate external tools, participate in strategic planning, and collaborate with eCommerce, engineering, security, and product teams to deliver critical business objectives.
Requirements
Basic Qualifications
- NewRelic/Dynatrace/Zabbix/FullStory/Splunk - Certified Admin / Architect
- Proficient in scripting languages (Python, Bash, etc.) and automation tools (Puppet/Ansible/Terraform/Jenkins)
- Experience working within a SAFe environment, including participation in PI (Program Increment) Planning, Agile Release Trains (ARTs), and cross-functional collaboration across teams.
- Proficient in managing telemetry agents like Zabbix Agent, Splunk Forwarders, NewRelic Agents, etc.
- Proficient in setting up users, roles, and authentication protocols to ensure secure access control
- Experience in building custom integrations for extending monitoring capabilities for business applications.
- Skilled in monitoring, problem isolation, and system health checks to maintain performance
- Deep understanding of cloud platforms like Azure and GCP
- Demonstrated expertise in sizing, planning, and deploying distributed monitoring solution.
- Demonstrated expertise in onboarding diverse applications and optimizing platform performance and scalability.
- Experience integrating observability platforms with other enterprise systems (CMDB, ticket tools, etc.)
- Implementing a robust monitoring strategy for the monitoring platform to ensure platform stability and license controls.
- Experience working with external vendors.
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