About Ensono
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Description:
The ServiceNow CMDB Administrator will be responsible for managing and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. This role requires a strong understanding of data integrations, data structure, MS SQL, and technical support of IT systems. The ideal candidate will ensure the accuracy and integrity of CMDB data, support IT operations, and contribute to the overall efficiency of our IT infrastructure.
Key Responsibilities:
- CMDB Management: Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness.
- Data Integration: Develop and manage data integration processes between ServiceNow and other IT systems, utilizing MS SQL and other relevant tools.
- Technical Support: Provide technical support for IT operations, troubleshooting issues related to the CMDB and associated integrations.
- Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of CMDB management.
- Documentation: Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures.
- Collaboration: Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services.
- Compliance: Ensure compliance with industry standards and best practices for CMDB management and data integration.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 4+ years of experience in SQL administration, data integrations, and technical support.
Technical Skills:
- Proficiency in SQL administration and SQL development.
- Strong understanding of data integration techniques and tools.
- Experience with scripting languages (e.g., JavaScript, PowerShell) is a plus.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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