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Lead the technical design and implementation of ServiceNow solutions, including HRSD and ITSM, while mentoring team members and adhering to best practices.
Top Skills:
Angular JsGrcHrsdItilItomItsmServicenowSpm
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
The Senior Staff Engineer will design and implement solutions in ServiceNow focusing on HAM, ITAM, and ITSM while mentoring team members and ensuring adherence to best practices.
Top Skills:
Angular JsBusiness RulesClient ScriptsCsmHamItamItilItomItsmJelly ScriptingServicenowUi Policies
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
The Senior Staff Engineer will lead technical solutions on ServiceNow, focusing on CSM, SPM, and ITSM modules, mentoring teams, and ensuring architecture quality.
Top Skills:
Angular JsCsmGrcHrsdItilItomItsmJelly ScriptingServicenowSpm
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job DescriptionREQUIREMENTS:
- Experience 10+ years.
- Strong experience in ServiceNow Development specializing in Service Portal, HRSD, Integrations.
- Hands on experience in SPM, CSM, Service Portal and ITSM module.
- Hands-on experience in ServiceNow integrations with third-party systems.
- Strong understanding of ITIL principles.
- Ability to translate business requirements into technical solutions.
- Provide expertise on all technical questions related to development of ServiceNow in SPM and CSM modules.
- Develop and implement technical solutions and conduct component Integration Tests.
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).
- Work with our ServiceNow team to implement the ServiceNow (all the modules) across all global locations.
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
- Excellent communication and interpersonal skills.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
