The Senior Staff Engineer will design, implement, and test solutions in ServiceNow, specializing in CSM, SPM, and ITSM, mentoring team members and ensuring quality across projects.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job DescriptionREQUIREMENTS:
- Total experience 10+ years
- Strong working experience in technical specification and implementation of the ServiceNow with specializing in CSM, SPM and ITSM
- Experience in either of other modules i.e. . ITOM or GRC or HRSD and ITIL knowledge
Hands-on experience in ServiceNow integrations with third-party systems. - Strong understanding of ITIL principles
- Strong Understanding of business needs and the needs to standardize processes and accommodate into the design.
- Develops the technical solutions, implements them and performs the component Integration Tests.
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
- Ability to explore and grasp new technologies.
- Proficient in communicating and driving technology solutions that support business objectives
- Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problem-solving and prioritization skills .
- Mentoring your team members in projects and helping them keep up with new technologies.
RESPONSIBILITIES:
- Writing and reviewing great quality configuration.
- Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
- Mapping decisions with requirements and be able to translate the same to developers
- Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
- Defining guidelines and benchmarks for NFR considerations during project implementation
- Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
- Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
- Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
- Understanding and relating technology integration scenarios and applying these learnings in projects
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
Angularjs
Business Rules
Client Scripts)
Csm
Grc
Hrsd
Itil
Itom
Itsm
Jelly Scripting
Scripting (Ui Policies
Servicenow
Spm
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
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