Senior Staff Engineer

Company Description

Senior Staff Engineer – Backend

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Overview of the role:

Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.

Responsibilities:
As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.

• As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems.
• Experience in designing, architecting and building large scale distributed, data-intensive & resilient systems.
• Hands on with architecture and ability to manage other  architects
• Deep expertise in SQL & No-SQL datastore choices is highly desired.
• Has a track record for bringing technology innovation to organizations.
• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset
• of build once, build with configurability and build for reuse.
• Domain experience in building B2B Multi-tenant SaaS products on the cloud.
• Experience in cloud technologies preferrable AWS.
• End-end software engineering experience, with ability to step in during outages and production issues
• in-depth knowledge on Microservices or Component based Architecture
• Is hands-on with Programming
• As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt.
• As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs.
• As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
• As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
• As a visionary, aspire to achieve and define the next generation in technical and engineering standards.
• As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
• As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
• As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own.

Requirements:

• Education: Bachelor's Degree in technical field OR equivalent work experience
• A minimum of 13 years of relevant professional experience
• A minimum of 13 years of software development experience in an individual contributor role
• Experience developing software in a commercial software product development environment.
• Experience working with cross-functional teams.
• A polyglot in programming languages with the ability to learn new technologies as the need arises.
• Experience building and maintaining software for scale.
• Clear spoken and written communication
• Accomplished record of bringing significant value as an individual contributor

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.