Key Responsibilities
- Genesys applications and systems support/administration in a multi-cultured environment.
- Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
- Work closely with the team and handle tickets and all incidents including Critical circumstances.
- Demonstrate analytical programming and problem-solving skills including software operation diagnostics.
Required Qualifications
- 3 or more years in a role supporting in Genesys Cloud CX platform.
- Strong English communication, problem solving and analytical skills
- Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
- Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
- Knowledgeable in Telephony terminology and components such as VoIP, SIP, etc.
- Genesys Cloud certifications (Genesys Cloud Professional, Developer)
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care.
We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
