interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
-
Do You Make the Cut?
The Director of Global Product Support is responsible for leading and managing the global support operations for our product portfolio. The Director will develop and execute strategies to improve support processes, manage a global support team, and collaborate with other departments to drive product improvements and innovation.
- Develop and implement a global support strategy that aligns with company goals and enhances customer satisfaction.
- Collaborate with product management, engineering, and other departments to address product issues and drive continuous improvement.
- Analyze support metrics and customer feedback to identify trends, issues, and opportunities for enhancement.
- Ensure the delivery of high-quality support services that meet or exceed customer expectations.
- Ensure support services are culturally and regionally appropriate for diverse global markets.
- Work closely with product development and engineering teams to provide feedback on product issues and feature requests.
- Stay updated on industry trends and emerging technologies to ensure the support function remains competitive and effective.
Requirements
Lead and manage the global product support team, including hiring, training, and performance management.
- Strong in technical skills building L3 level support system from scratch.
- Work with customers to troubleshoot and resolve complex software issues
- Would build the process for solving tickets on time
- Would strong in building the process who should have a know how to get proper NPS score, build response in time, set up our support template, meet the SlA’s and run the process.
- Develop Support Processes of 24/7 availability.
- Dashboards and analytics for Business Review.
- Incident Management.
- Develop SRE functions for service availability and SLA.
- Possess strong leadership qualities.
- Strong Communication skills.
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
What We Do
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking.
Unveiling interface.ai's New Product Suite Powered By Generative AI:
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
