Provide L3 workplace engineering support, resolve escalations and major incidents, perform root cause analysis, design and implement hardening and automation, lead workplace projects and migrations, enforce governance and documentation, and mentor L2 engineers.
Job Description: Senior Workplace Engineer (L3 Support – Hybrid)
We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.
The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.
This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.
Key Responsibilities- Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
- Perform deep technical troubleshooting and root cause analysis
- Lead and coordinate major incident resolution, acting as technical authority on bridge calls
- Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
- Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
- Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
- Review and execute complex operational changes in line with change management processes
- Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
- Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
- Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders
- Provide technical mentorship, guidance, and training to L2 engineers and support teams
- Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement
- Hybrid setup
- 8x5 working schedule aligned with business hours
- On-call rotation schedule
- Expert-level knowledge of:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- Windows endpoint management
- SCCM and Intune Co-Management
- Enterprise printing and collaboration technologies
- Teams Rooms and meeting room technologies
- DNS and Group Policy fundamentals - Strong hands-on experience with:
- Microsoft 365 Admin Center
- SCCM & Intune / Microsoft Endpoint Manager
- Entra ID / Azure AD
- ServiceNow or similar ITSM platforms
- Enterprise printing management platforms such as uniFLOW - Strong capability in:
- End-to-end troubleshooting across multiple workplace domains
- Endpoint, authentication, and collaboration service troubleshooting
- Log analysis, client-side diagnostics, and service correlation
- Operational governance, documentation, and process improvement
- 7+ years of experience in Workplace Engineering / End User Services / IT Operations roles
- Proven experience working at L3 level, handling complex enterprise environments and escalations
- Experience with enterprise/global workplace environments
- Experience in project delivery, workplace transformation, and modernization initiatives
- Strong analytical and problem-solving mindset
- Excellent organizational and coordination skills, with the ability to manage multiple priorities
- Strong ownership and accountability for services and deliverables
- Effective communication and stakeholder management skills
- Ability to mentor and develop junior team members
- Proficiency in written and spoken English
- Microsoft Certifications or equivalent
- Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID
- Experience working with global teams and external vendors
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
FLSmidth Chennai, Tamil Nadu, IND Office
Chennai, Tamil Nadu, India, 603103
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