Supports reliability and incident management for network services by troubleshooting infrastructure, building Python, Shell, and Ansible automation, reducing operational toil, and improving observability and SRE practices. The role works across routing, switching, firewalls, load balancers, proxies, SD-WAN, cloud infrastructure, and operating systems while applying authorized AI tools to incident analysis and reliability improvements.
Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.
As a Site Reliability Engineer II at JPMorgan Chase within the Enterprise Technology - Infrastructure Platforms team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job responsibilities
As a Site Reliability Engineer II at JPMorgan Chase within the Enterprise Technology - Infrastructure Platforms team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job responsibilities
- Contribute to problem management activities: evidence collection, timeline building, contributing to RCA and action items
- Build and enhance automation using Python, Shell scripting, and Ansible (e.g., basic health checks, data collection scripts, configuration validation
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Participate in incident management for network services: monitoring, triage, troubleshooting, mitigation support, and escalation.
- Recognizes toil within the role and proactively works towards eliminating it through systems engineering or updating application code
- Support and troubleshoot core networking domains: Routing and Switching, Firewalls, Load Balancers, Proxies and SD-WAN, SDA, and broader software-defined networking (SND) concepts
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
- Demonstrate SRE mindset: learn and apply concepts such as reliability, toil reduction, and operational readiness; understand NFRs and introductory FMEA concepts
- Supports the adoption of site reliability engineering best practices within your team
- Should complete SRE Bar Raiser Program
Required qualifications, capabilities, and skills
- Formal training or certification on Site Reliability concepts and 2+ years applied experience
- Experience or strong exposure to network operations/engineering and incident/problem management practices.
- Hands-on automation skills in Python and/or Shell, and Ansible for configuration/operational tasks.
- Practical troubleshooting across routing/switching and at least one of: firewall, load balancer, proxy.
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
- Experience maintaining a cloud-based infrastructure
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection
- Familiarity with containers or a common server OS such as Linux and Windows
- Emerging knowledge of continuous integration and continuous delivery practices and related tooling
Preferred qualifications, capabilities, and skills
- Exposure to Cisco ACI / Fabrics.
- Certifications such as CCNA and/or other vendor certifications.
- Experience in a financial institution environment
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