Supports the reliability, availability, performance, security, monitoring, and capacity of production and non-production systems. Responsibilities include release support, incident response and communication, service-level objective management, risk assessment, observability, root-cause analysis, and continuous improvement. The role requires production operations experience, AWS and DevOps expertise, Java-based systems knowledge, monitoring tools, resilience planning, and familiarity with ITIL practices and regulated financial services environments.
Join us as a Site Reliability Engineer
- In this key role, you’ll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
- You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
- This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
- We're offering this role at associate level
What you'll do
As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk.
You’ll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required.
A typical day will involve:
- Providing structure and supporting release processes, suggesting and making improvements where possible
- Supporting the clear communication and frequent update of incident status to other teams and customers
- Providing technical expertise and input to establish the risk tolerance of products and services
- Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health
The skills you'll need
We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.
You'll also need:
- 4–5 years of relevant experience in production support/operations, preferably supporting business-critical applications in banking, financial services or regulated environments.
- Good knowledge of ITIL practices, including incident management, problem management, troubleshooting and root-cause analysis.
- Hands-on experience with AWS Cloud, DevOps/CI/CD and technologies such as Java, Spring Boot, Microservices and REST APIs.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, CloudWatch, Grafana or Prometheus, with exposure to automation and AIOps.
- Good understanding of resilience, disaster recovery, security and operational controls, along with strong problem-solving, communication and stakeholder management skills.
Hours
45Job Posting Closing Date:
08/11/2026NatWest Group Chennai, Tamil Nadu, IND Office
Kosmo One, Plot No 14 3rd Main Road, Ambattur Industrial Estate, Chennai, Tamil Nadu, India, 600 058
Similar Jobs
Information Technology
Maintain reliable, highly available production systems; define and monitor SLIs, SLOs, and SLAs; investigate incidents; support on-call operations; automate infrastructure and deployments; manage GCP, Kubernetes, and Docker environments; optimize CI/CD, cloud costs, monitoring, logging, alerting, and observability; and implement infrastructure security and compliance practices.
Top Skills:
Ci/CdDockerDynatraceGCPGitlab Ci/CdGrafanaInfrastructure As CodeJenkinsKubernetesPrometheusPythonShell ScriptingTerraform
Information Technology
The role is for a Site Reliability Engineer supporting professional services engagements. The posting provides limited detail beyond requiring 5–10 years of relevant experience.
Fintech • Payments
Serve as incident commander for critical PayPal platform incidents, directing engineering teams, authorizing rollbacks and failovers, and communicating with executives. Monitor system health, diagnose complex issues, lead root cause analysis and postmortems, improve observability and automation, conduct resilience and disaster recovery exercises, and guide cloud-native infrastructure reliability across AWS, GCP, Azure, Kubernetes, and on-premises environments.
Top Skills:
AWSAzureCdnCi/CdCloudFormationCncfDatadogDnsDockerGCPGitopsGrafanaInfrastructure As CodeKubernetesPrometheusSplunkTerraform
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
