Smart 3D - Administration Subject Matter Expert

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About the role:

As a Smart 3D - Administration Subject Matter Expert/ Operations IT Senior Solution Specialist located in Chennai, India you will provide administrative support on a global basis to all users of the Smart 3D application.
Work in a global team. Administration SME for Smart 3D is a global role, collaborating with other Administration SMEs under the leadership of the 3D Administration Lead SME and Product Manager. Members follow Global standards while working with the Lead SME and Product Manager to develop and implement new improvements. 

Flexible Hours Team member: Respond to non-work hour requests per the S3D SLA to support project needs on weekends or during late evenings/early mornings. Administration SME to follow the Flexible Hours Team Expectations and Awareness work process.

General administration responsibilities. 

The Product Administration Subject Matter Expert (SME) for Smart 3D provides administrative tool support on a global basis to all users of the Smart 3D product. Administrative activities may include:

Database Creation & Restoration: Create new production, development & training models, restore models for Model Data Reuse, create models for FEL and other requirements, manage permissions, manage temporary models including coordinating with owners on decommissioning and keeping server resources available, working with facility representatives and design disciplines on model creation requirements including but not limited to creating and locating coordinate systems.

Project Support: Create projects in Smar3D, manage permissions perform project closure activities, configure, and monitor interference detection, manage, troubleshoot, monitor and provide user support for Intergraph Batch Services, upload and transfer laser scanning data to facilitate global project execution.
3D Model Maintenance: Retrofit data to company Smart 3D standards, move data between models, track project status, close projects. 
Data Management: Run and analyze database integrity reports, identify potential database problems, solve recognized issues, verify daily backups, perform routine database maintenance duties for optimal database health.
Preparation of product upgrades and outages: The Administration SME for Smart 3D helps to prepare product upgrades and system outages, investigate software updates and database integrity. 
Catalog Update and Configuration Change implementation: Apply patches created by the Configuration and Specification teams that include but not limited to, loading new specs, steel catalog, drawings, reports, symbol share updates, catalog filters, etc. This process includes activities described in “Data management” including synchronizing the model to the catalog, which applies to active and dormant S3D models
Product issues: Administration Subject Matter Expert (SME) for Smart 3D coordinates with Lead Product Subject Matter Experts (and other Product SME’s) to solve product issues. When escalating an issue an SME must be able to clearly identify and document problem details to aid in troubleshooting.

Other activities. Second-level Smart3D support, troubleshooting technical issues (Windows server, SQL server, and workstation), and training users.

Software Development – Based on your programming skills, you will be part of a sub team that is in-charge of creating and maintaining tools to improve the teams’ efficiency. The toolset includes S3D custom commands, scripts, Desktop and Web applications for S3D teams and end users.
 

Desired Skills:

Must have:

• A minimum of a bachelor's degree with a major in Computer Science, Information Systems or any Engineering.
• A minimum of 5 years of manufacturing and/or I/S-related experience is required.
• A Minimum of 5 years of technical experience in the following areas below:
  • Smart 3D Administration
  • Smart 3D Modeling Training: For designers and engineers from all disciplines.
  • Design Engineering support
  • MS SQL Server Administration
  • Intergraph Batch Services Troubleshooting and Support
  • Virtualized environments (Citrix, Azure Virtual Desktop)
• Above average communication skills
• Excellent analytical skills
• Flexible to work during non-office work hours to cover database patches and server update verifications and incident resolution.
• Experience with owner operator implementation of Smart3D
• Deep understanding of Computer-Aided Design (CAD)

Favorable:

• Programming / Software Skills
  • Visual Basic .NET and C#, JavaScript, jQuery, MVC, Razor
  • Object-Oriented Programming, Socket Programming, MVC Design Pattern, Azure DevOps
  • JavaScript, jQuery, Bootstrap
  • Batch Scripting, PowerShell
  • Microsoft Office 2016, Microsoft Office 365
  • Excel VBA
• Experience in SQL Server replication for Global Workshare setup and troubleshooting
• Experience troubleshooting Windows Server issues
• SharePoint updates for S3D work process and custom help documentation
• Experience in Hexagon Integration (Smart Foundation)
• Networking experience, knowledge of network protocols

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.