We are seeking experienced SmartCOMM Developers to design, develop, implement, and support enterprise customer communication management (CCM) solutions using the Smart Communications platform. The ideal candidate will have strong experience in developing customer correspondence, document generation, template design, and integration with enterprise systems.
Key Responsibilities:
- Develop and customize interactive, batch, and on-demand communications.
- Design, develop, and maintain customer communication solutions using SmartCOMM (Smart Communications).
- Create and manage communication templates, forms, letters, statements, and customer correspondence.
- Work closely with business analysts and stakeholders to understand communication requirements.
- Configure business rules, content libraries, reusable templates, and document workflows.
- Integrate SmartCOMM solutions with upstream and downstream enterprise applications.
- Participate in requirement analysis, design discussions, development, testing, and deployment activities.
- Troubleshoot production issues and provide timely resolutions.
- Perform code reviews and ensure adherence to development standards and best practices.
- Support migration, upgrade, and enhancement initiatives within SmartCOMM environments.
- Collaborate with QA teams during testing cycles and defect resolution.
Requirements
Experience : 6 years to 12 years
Strong hands-on experience with Smart Communications (SmartCOMM) platform.
Experience in SmartCOMM template design and development.
Knowledge of document composition and customer communication management (CCM) concepts.
Experience with data mapping and document generation processes.
Understanding of XML, XSD, XSLT, XPath, JSON, and related technologies.
Experience in creating correspondence, statements, notices, and customer-facing communications.
Expertise in SmartCOMM Designer and Developer tools.
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Capgemini Chennai, Tamil Nadu, IND Office
Prestige Cyber Towers, 117, Rajiv Gandhi Salai, Karapakkam, Chennai, Tamil Nadu, India, 600097
