The Technical Specialist will manage production incidents and problems, ensure operational health, and collaborate with IT teams to enhance service delivery. Responsibilities include incident management, strategic improvement identification, and communication with stakeholders during service disruptions.

The Technical Lead manages Incident and Problem Investigations, ensuring efficient service restoration and improving operational health through collaboration and strategic initiatives.

The Major Incident Response Analyst manages incidents and problems in IT Service Management, improves service delivery, and collaborates with cross-functional teams for operational health and efficiency gains.

The position involves designing and developing applications, managing the work of junior staff, enhancing efficiency, and providing production support.

The FBS Solution Engineer collaborates with stakeholders to design and implement technical solutions for complex business initiatives, focusing on CI/CD pipelines and Agile project management. They ensure compliance with standards, optimize development processes, and provide technical leadership across teams to deliver impactful solutions.

The FBS Data Analyst will build dashboards, analyze transcription data, ensure data quality, and create NLP insights while liaising between business and IT teams.