Leads software platform operations and implementation while coordinating team activities, coaching engineers, supporting customers, troubleshooting distributed systems, ensuring quality, and maintaining cybersecurity compliance. The role develops and debugs server-side applications, manages cloud and infrastructure technologies, supports capacity planning and launch readiness, and participates in weekend on-call rotations.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Software Engineer (Tier-2) Team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for the FreeWheel platforms. The Software Engineer will engage in designing, analyzing and troubleshooting large-scale distributed systems and be able to debug and optimize code and automate routine tasks. The Software Engineer will be part of a team consisting of a healthy mix between software and technology infrastructure backgrounds. The Software Engineer will provide subject matter expertise, resolve complex break/fix scenarios and engage broader teams as necessary; partner with engineering, vendors and client services to deliver successful technical solutions. Works with limited supervision and direction while executing associated functions and responsibilities. The Software Engineer will follow operational practices and independently determines/develops approaches for non-routine solutions.
Job Description
Freewheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
• Execution and Implementation: a) Oversee and manage the execution of project plans and initiatives. b) Ensure timely and successful implementation of tasks and deliverables.
• Customer Engagement and Support: a) Engage with internal and external customers to understand their needs and provide support. b) Resolve customer issues and concerns in a timely and professional manner.
• Quality Assurance and Testing: a) Ensure adherence to quality assurance processes and testing procedures. b) Identify and report any quality or testing issues for resolution.
• Team Coordination and Development: a) Coordinate and manage team activities and assignments. b) Provide coaching and guidance to team members for skill development. c) Foster a collaborative and productive team environment.
• Technical Troubleshooting and Support: a) Troubleshoot and resolve technical issues within the team's area of responsibility. b) Leverage technical knowledge to provide effective solutions. c) Escalate complex issues to senior team members when necessary.
• Cybersecurity Compliance and Awareness: a) Ensure team adherence to cybersecurity policies and procedures. b) Promote cybersecurity awareness and best practices within the team. c) Assist in implementing cybersecurity measures as directed.
• Be able to work on weekend during on call schedule.
Must Have Technical Skills
• Data analytics skills & be able to apply them with tools like pivot tables
• Experience on coding, providing technical solutions
• Developing and debugging server-side application or web service in either one of the languages such as Python, Go, ROR, C/C++, Java, HTML, JavaScript & RESTFul web service
• Knowledge of database structure and SQL
• Cloud (AWS specific is a big plus): VPC, subnets, network access control lists, security groups, EC2 instances, S3 buckets, IAM, Route 53, Lambda
• SDLC tools: Containers, Kubernetes, Docker, Salt, Ansible, Chef, Puppet, Jenkins, Git
• Operations: Linux administration, network security, system infrastructure
Good To Have Technical Skills :
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews
Employees at all levels are expected to:
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Job Summary
The Software Engineer (Tier-2) Team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for the FreeWheel platforms. The Software Engineer will engage in designing, analyzing and troubleshooting large-scale distributed systems and be able to debug and optimize code and automate routine tasks. The Software Engineer will be part of a team consisting of a healthy mix between software and technology infrastructure backgrounds. The Software Engineer will provide subject matter expertise, resolve complex break/fix scenarios and engage broader teams as necessary; partner with engineering, vendors and client services to deliver successful technical solutions. Works with limited supervision and direction while executing associated functions and responsibilities. The Software Engineer will follow operational practices and independently determines/develops approaches for non-routine solutions.
Job Description
Freewheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
• Execution and Implementation: a) Oversee and manage the execution of project plans and initiatives. b) Ensure timely and successful implementation of tasks and deliverables.
• Customer Engagement and Support: a) Engage with internal and external customers to understand their needs and provide support. b) Resolve customer issues and concerns in a timely and professional manner.
• Quality Assurance and Testing: a) Ensure adherence to quality assurance processes and testing procedures. b) Identify and report any quality or testing issues for resolution.
• Team Coordination and Development: a) Coordinate and manage team activities and assignments. b) Provide coaching and guidance to team members for skill development. c) Foster a collaborative and productive team environment.
• Technical Troubleshooting and Support: a) Troubleshoot and resolve technical issues within the team's area of responsibility. b) Leverage technical knowledge to provide effective solutions. c) Escalate complex issues to senior team members when necessary.
• Cybersecurity Compliance and Awareness: a) Ensure team adherence to cybersecurity policies and procedures. b) Promote cybersecurity awareness and best practices within the team. c) Assist in implementing cybersecurity measures as directed.
• Be able to work on weekend during on call schedule.
Must Have Technical Skills
• Data analytics skills & be able to apply them with tools like pivot tables
• Experience on coding, providing technical solutions
• Developing and debugging server-side application or web service in either one of the languages such as Python, Go, ROR, C/C++, Java, HTML, JavaScript & RESTFul web service
• Knowledge of database structure and SQL
• Cloud (AWS specific is a big plus): VPC, subnets, network access control lists, security groups, EC2 instances, S3 buckets, IAM, Route 53, Lambda
• SDLC tools: Containers, Kubernetes, Docker, Salt, Ansible, Chef, Puppet, Jenkins, Git
• Operations: Linux administration, network security, system infrastructure
Good To Have Technical Skills :
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
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