Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
Global Information Security (GIS) protects the Bank’s systems, data, and platforms. The Cyber Security Technology function develops and maintains security products, including SOAR platforms such as Tines, to enable secure and scalable operations.
Job Description
This role is responsible for designing and delivering observability, analytics, and reporting capabilities for the SOAR platform (Tines). The Splunk Analyst will build a unified data foundation by inventorying and normalizing Tines-generated logs, enabling consistent reporting and data-driven decision-making.
Key focus areas include developing production-grade dashboards, alerts, and reporting frameworks to monitor platform health, adoption, and operational performance across 25+ teams. The analyst will partner with engineering and security operations teams to improve visibility, drive standardization, and enable actionable insights.
Responsibilities
- Design and implement Splunk-based observability solutions for SOAR (Tines) platform
- Inventory, ingest, and normalize logs from Tines workflows into Splunk
- Develop and maintain a comprehensive data dictionary for log sources and metrics
- Build dashboards and reporting for:
- Platform health and reliability
- Workflow performance and failures
- Adoption and usage trends across teams
- Configure alerts and monitoring rules to proactively identify issues
- Partner with engineering and security operations teams to:
- Define data models and reporting requirements
- Improve instrumentation and logging standards
- Develop stakeholder-facing reporting that drives adoption and transparency
- Enable data-driven decision making through actionable insights and trend analysis
- Continuously enhance dashboards, queries, and data models for performance and scalability
- Ensure observability solutions align with enterprise data governance and security standards
Requirements
Education : Bachelor’s degree in Computer Science, Information Security, or a related field
Certifications If Any : NA
Experience Range : 8+ years
Foundational skills
- Splunk Expertise: Strong proficiency in SPL, dashboards, alerts, and data ingestion
- Data Modeling & Normalization: Experience structuring log data for scalable analytics
- Observability & Monitoring: Hands-on with logging, metrics, alerting, and platform health tracking
- SOAR & Security Platforms: Exposure to Tines or similar orchestration platforms
- Dashboard Development: Ability to design intuitive, insight-driven dashboards for diverse stakeholders
- Programming/Scripting: Working knowledge of Python or similar languages for data processing
- Analytical Thinking: Strong ability to identify patterns, anomalies, and improvement opportunities
- Stakeholder Management: Ability to translate technical data into clear, business-relevant insights
- Data Governance: Understanding of data quality, consistency, and security principles
Desired skills
- Experience with Tines or other SOAR platforms
- Familiarity with security operations workflows and incident management
- Knowledge of data visualization best practices
- Exposure to enterprise observability frameworks
- Experience working with cross-functional teams at scale (20+ teams)
- Exposure to platform engineering, developer enablement, or self-service automation models.
- Certifications in PKI, Venafi, or related security technologies.
- Experience working in Agile and DevOps environmen
Work Timings : 11.30 Am to 8.30 pm
Job Location : Hyderabad/Chennai
