At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionBe a part of transformational change where integrity matters, success inspires and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a Software Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.
This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience.
Key Responsibilities
- Design, develop, test, operate, and maintain customer communication templates and correspondence systems supporting multiple U.S. Bank business lines
- Serve as a senior owner of template‑driven solutions, ensuring high quality, reliability, and regulatory compliance in customer communications
- Support new product launches, enhancements, and regulatory updates impacting customer correspondence
- Work hands‑on with customer communication management (CCM) platforms to implement and maintain complex correspondence logic
- Manage the full end‑to‑end development lifecycle, including design, development, testing, regression validation, deployment, and production support
- Perform root‑cause analysis on production issues and proactively recommend design or process improvements
- Apply architectural best practices with consideration for scalability, performance, reliability, and downstream impacts
- Take a lead role in code reviews, ensuring adherence to engineering standards, security practices, and compliance requirements
- Collaborate closely with business partners to translate regulatory and business requirements into effective technical solutions
- Communicate clearly with technical and non‑technical stakeholders, adjusting messaging based on audience
- Act as a mentor and technical resource for less experienced engineers and contractors
- Contribute to continuous improvement efforts, including tooling, documentation, and development practices
Required Qualifications
- Bachelor’s degree in computer science or a related field, or equivalent work experience
- Significant professional experience as a software engineer in an enterprise environment
- Hands‑on experience designing, developing, and maintaining customer communication templates or correspondence systems (letters, statements, notices, or similar)
- Strong experience working with structured data formats such as JSON, XML, CSV (comma‑delimited), and fixed‑width data
- Experience owning work through the full development lifecycle, including production support
- Proven experience using Git‑based CI/CD pipelines for deployment and release management
- Strong problem‑solving, debugging, and root‑cause analysis skills
- Ability to operate independently and deliver high‑quality work in a regulated environment
Preferred Qualifications
- 5+ years of experience working with mainstream customer communication management (CCM) platforms, such as:
- FIS CSF Designer
- OpenText Exstream / HP Exstream
- Quadient Inspire
- Adobe Experience Manager (AEM) Forms
- ISIS Papyrus
- SmartCOMM
- Messagepoint
- Precisely EngageOne Communicate
- Experience designing and maintaining high‑volume correspondence workflows in financial services or another regulated industry
- Familiarity with .NET, C#, APIs, or comparable enterprise technologies
- Experience supporting both physical and digital customer communications (letters, statements, emails, etc.)
- Strong written and verbal communication skills, including experience partnering directly with business stakeholders
- Prior experience mentoring junior engineers or contractors
- Previous experience working within large, complex, distributed teams
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
