Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Survey programmer will work as part of the Consumer Research & Insights team and will ensure that all research surveys are programmed accurately while adhering to research timelines. They will provide progress updates to team leadership so that all members of the Consumer Research & Insights team are aligned on project process and progress. This position reports to the Manger of Research.
Job Description
Core Responsibilities
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Programming
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Program online questionnaires based on material provided by colleagues. This includes survey scripting, quotas, translations and reporting
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Work collaboratively with the Research Operations Manager and Insights team to deliver the survey output that meet the client’s needs on time and within quality standards
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Being consultative: proactively suggesting improvements to the survey design, flow and where appropriate suggesting different options to tackle various challenges
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Delivering good quality work which was tested and checked
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Managing multiple projects at the same time, ensuring all deadlines are met
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Collaborating as a strong team member
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Assisting others when workloads require
Experience with the following tools and platforms is preferred:
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SPSS
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Decipher
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Suzy/Qualtrics
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JavaScript/jQuery, CSS, HTML
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Python/R
Qualifications
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A minimum of 2 years experience using the Decipher/Forsta Surveys programming platform, or something similar
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Exceptional scripting/programming skills, able to work on highly complex logic, least fill, conjoint, complex surveys and trackers with multiple markets
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Excellent time management, working to strict timelines and ability to prioritise
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Good technical skills including Web Development skills (JavaScript/jQuery, CSS, HTML
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Very good English language communication skills - both verbal and written
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Open to work on any new Survey Platform
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Open to share experience and train other team members in the team
Desired Skills & Attributes
• Consultative attitude
• Ability to prioritize and coordinate multiple projects
• Excellent interpersonal skills
• Ability to commit to occasional extended work hours when required to reach goals
• Attention to detail: Dedication to precision and pride in applying a meticulous approach to coding and documentation
• Continuous learner: Eager to learn new technologies and frameworks
• Team player attitude: We work as a team, and expect this candidate to demonstrate deep technical knowledge balanced by high emotional intelligence, enabling him/her to compromise when needed, motivate others and accept and learn from feedback
• Problem solver by nature: Ability to identify and anticipate issues, quickly adapting to solution
• Strong communication skills: Business level English comprehension and ability to communicate clearly, in writing and orally, with any teammate or key stakeholder regardless of technical background
• Education to Degree level in Computer Science or a related field.
Employees at all levels are expected to:
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Understand our Operating Principles; make them the guidelines for how you do your job.
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
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Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
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Win as a team - make big things happen by working together and being open to new ideas.
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Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
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Drive results and growth.
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Respect and promote inclusion & diversity.
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Do what's right for each other, our customers, investors and our communities.
Disclaimer:
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This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Skills
Decipher (Inactive), IBM SPSS Statistics
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
