Specialist 2 - Functional Systems & Technology

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Job Description Job Overview The Debt Management Specialist plays a critical role in ensuring the accuracy, completeness, and timely reconciliation and assurance of Sky's debt systems across both commercial and domestic customer accounts, as well as carrying out customer investigations to ensure customers are treated correctly throughout the journey .This role supports the smooth running of Billing & Debt Operations by maintaining strong controls, proactively identifying issues, and driving operational improvements . The specialist will work closely with internal teams and external debt partners to ensure customer debt journeys are accurately managed end-to-end.
Job Description
Role
To manage daily debt system reconciliation, investigate and resolve debt-related customer queries, produce operational reporting, and identify opportunities to improve processes, controls, and system behaviour across Sky's debt operations.
Key Responsibilities for this Role
Debt System Reconciliation & Reporting

• Perform daily debt system reconciliations, interpreting results to identify anomalies using system reports, historic data, and MI.

• Monitor, identify, and escalate issues arising from intra-day operational activity, customer assurance checks, and long-term trend analysis.

• Produce clear, concise reporting and insights on system behaviour to support operational and business decision-making.

Issue Ownership & Resolution

• Investigate and resolve issues with strong analytical thinking, maintaining ownership until resolution.

• Identify recurring patterns, raise incidents, and support cross-functional investigation and remediation.

• Use the customer management system and partner systems to interpret customer accounts and debt journeys, ensuring clarity, accuracy, and adherence to expected processes.

Workload & Task Management

• Work efficiently to a structured daily task list, balancing priorities to meet SLAs and operational deadlines.

• Manage daily reconciliation duties alongside ad-hoc investigations or remediation activities.

Process & System Improvement

• Identify trends and patterns that may indicate process gaps or system behaviours requiring improvement.

• Proactively propose enhancements to workflows, controls, or reporting to improve customer outcomes and operational accuracy.

Debt Collection Agency Invoicing

• Investigating where there are discrepancies in automated invoice reconciliation

• Raise Invoices and process through Ariba for payment

Required Skills (Must Have)

• Strong analytical and problem-solving capability

• Strong numerical ability

• High attention to detail with a focus on accuracy

• Ability to interpret complex data and system outputs

• Strong organisational and workload-management skills

• Ability to work independently and take end-to-end ownership of issues

• Clear written and verbal communication skills

• Proficiency in Microsoft products - specifically Excel (intermediate to advanced preferred) and PowerPoint (for reporting and presentation of insights)

Preferred Skills (Good to Have)

• Experience with debt systems or billing platforms

• Understanding of debt operations, reconciliation processes, or financial controls

• Prior experience in telecoms, utilities, or financial services

• Ability to generate MI and insights from large datasets

• Continuous improvement or process optimisation experience

Experience

• Experience is not a requirement, above skillset & right attitude are more important however

• Experience in an operational, reconciliation, billing, or debt-related role would be helpful but not necessary.

• Background in issue investigation, operational controls, or customer account analysis is beneficial but not necessary.

Work Timings (IST or UK)
7 roles - would it be possible to have a split with 50% operating IST and 50% uk - happy to discuss options
Shift (If any)
Optional - can specify standard, rotating, or flexible shift pattern depending on operational requirements.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years