The CMDB Analyst will be an integral member of the IT Service Management team and play a significant role in the governance, operational support, and continuous improvement of configuration management processes used throughout the lifecycle of GfK’s ServiceNow CMDB capability.
The analyst will work closely with colleagues across Infrastructure, Information Security, End User Services, and Transformation teams to support configuration management policies, processes, and procedures, ensuring these are aligned with ITIL Service Configuration Management best practices.
They will provide proactive governance and analytical support to improve the completeness, accuracy, and integrity of CMDB data and will produce reporting and insights for stakeholders responsible for maintaining configuration records across the IT estate.
Key Activities
- Support the maintenance of the governance model, policy, process, and procedures for the CMDB, ensuring agreed controls are followed and data remains accurate and reliable.
- Perform day-to-day analysis, validation, and remediation of CMDB records to improve data quality, consistency, and lifecycle control.
- Support automated Discovery and other data integrations, ensuring discovered data is reviewed, reconciled, and correctly integrated into the CMDB.
- Maintain configuration item (CI) relationships in line with CSDM and support service mapping and dependency accuracy across the environment.
- Work closely with Change Management and technical teams to ensure CI changes are reflected in the CMDB in a timely manner.
- Produce regular CMDB health reports, dashboards, and KPI measures to monitor policy adherence, data quality, and process efficiency.
- Support audits, compliance checks, and exception analysis across CMDB data, helping identify gaps, risks, and corrective actions.
- Stay current on ServiceNow capabilities and supporting technologies related to CMDB, Discovery, and CSDM, and contribute ideas for service improvement and automation.
- Manage and maintain Configuration Items (Servers, Applications, Databases, Network Devices, Cloud Resources, etc.).
- Ensure CMDB data accuracy, completeness, and integrity.
- Monitor and improve CMDB Health Dashboards and data quality metrics.
- Create and maintain CI relationships and service mappings.
- Work with application owners, infrastructure teams, and service owners to validate CI data.
- Support ITIL Configuration Management processes.
- Generate reports and dashboards related to CMDB health and compliance.
- Drive CMDB governance, standards, and best practices.
Required Skills
- Understanding of ITIL Configuration Management.
- ServiceNow CMDB knowledge.
- Understanding of CIs, relationships, and dependency mapping.
- CMDB Health and Data Governance concepts.
- Basic database and infrastructure knowledge (Windows, Linux, Network, Cloud).
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
