Description and Requirements
Specialist - Sales Comp Admin _ Holdings
Position Title:
Specialist, Operations
Reports to (Responsibility Level):
TL / AM / UM
Supervises:
None
Location:
Jaipur
Global Grade:
GG 09
Complexity:
7/T4C3
PID/s Load Mapping:
TBD
Position Summary
- Responsible to sort, compare, validate & compile reports for Stateside and prepare the performance dashboard/reports.
- Meets quality and customer service expectation levels set by the organization guidelines.
Job Responsibilities
- Prepare weekly/monthly inventory report for management view.
- Prepare the commission report using SQL query and share it with broker/Agency.
- Review discrepancies in reports and make corrections.
- Consolidate and publish the inventory and performance dashboard as needed.
- Ability to follow-up on issue resolution with appropriate parties
- Implement corrective actions in case of any observation/feedback received.
- Follow up with required stakeholders for additional/missing information for successful closure of tasks.
- Adhere to agreed timelines and SLA's.
Education, Technical Skills & Other Critical Requirement
Education
- Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
- Professional with 2-4 years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance & Reporting
Technical Skills
- Good Knowledge of SQL and MIS Reporting
- Proficient in MS Office - Power Point & MS Excel (advance level, not macros)
- Preferred to have experience on dashboard creation & reporting.
- Good analytical skills with an ability to research & take decision to resolve problems in processing.
- Good computer navigation skills
- Basic knowledge of Power BI (Preferred)
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
- Good communication skills, both written & Verbal
#BI-Hybrid
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
