Administers and maintains ServiceNow SAM Pro, including configurations, software models, publisher content packs, workflows, reports, dashboards, users, and access. Troubleshoots integrations, discovery sources, MID Server dependencies, data imports, reconciliation, normalization, and inventory issues. Supports upgrades, regression testing, change deployment, release defect resolution, and production controls while partnering with infrastructure and SAM operations teams.
Job Description:
ServiceNow SAM Pro Administration- Administer, configure and maintain the ServiceNow SAM Pro application.
- Manage SAM Pro configurations supporting business and operational requirements.
- Maintain software models and support normalization-related technical activities.
- Manage and deploy SAM Pro publisher/content packs.
- Monitor SAM Pro scheduled jobs and troubleshoot failures.
- Administer users, roles, groups and application access.
- Maintain SAM Pro workflows, business rules and scripts where required.
- Develop and maintain SAM reports and dashboards.
- Monitor overall SAM Pro application health and resolve technical issues.
- Monitor and troubleshoot integrations and SAM data feeds.
- Support discovery-source troubleshooting affecting software inventory.
- Troubleshoot data import and integration failures.
- Support APIs and connectors used by the SAM ecosystem.
- Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
- Investigate data-flow issues between discovery/inventory sources and SAM Pro.
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- Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
- Troubleshoot software installation, discovery, normalization and model-related data issues.
- Support inventory and entitlement data-quality remediation.
- Support technical execution for bulk data imports and corrections.
- Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.
Platform Change, Upgrade & Release Support
- Support SAM Pro upgrade planning and testing.
- Perform impact analysis and regression/UAT support for SAM Pro changes.
- Coordinate deployment of approved technical changes.
- Support publisher-pack upgrades.
- Troubleshoot production defects following releases.
- Ensure production changes follow established change-management and segregation-of-duties controls
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology Chennai, Tamil Nadu, IND Office
Chennai, India
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
