Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Who We Are
Motive empowers the people who run physical operations with technology that makes their work safer, more productive, and more profitable. Our platform connects safety, operations, and finance teams in one unified system—serving over 120,000 customers across transportation, construction, energy, manufacturing, field services, and more.
About the Role
The Senior Implementation Consultant serves as the Project Leader and Delivery Owner for enterprise implementations. This role is responsible for structured, end-to-end project execution, ensuring alignment across stakeholders, and delivering projects on time, within scope, and with high customer satisfaction.
Leads the end-to-end onboarding and deployment of Motive’s hardware and software solutions for our largest and most complex enterprise customers. Acting as the primary point of contact during implementation, you will define project strategies, coordinate cross-functional resources, ensure adoption, and prepare customers for long-term success on the Motive platform. This role blends customer leadership, technical configuration, project management, and change-management expertise.
Key Responsibilities
Project & Customer Leadership
Own the end-to-end implementation lifecycle—from kickoff through deployment, training, and transition to long-term support.
Serve as the single-threaded owner of project delivery, accountable for timelines, scope, risks, and overall customer experience.
Lead customer stakeholders through structured project planning by defining:
- Scope and success criteria
- Milestones and timelines
- Roles and responsibilities
Develop and maintain detailed project plans and tracking mechanisms, ensuring visibility into progress, risks, and dependencies.
Proactively communicate project status, risks, and changes, driving clear expectations and timely decision-making.
Facilitate structured customer cadences (kickoffs, weekly status calls, executive updates) to maintain momentum and alignment.
Project Governance, Risk & Execution
- Establish and enforce project governance standards, including status reporting, risk tracking, and stakeholder communication plans.
- Identify, document, and manage risks, assumptions, issues, and dependencies (RAIDs), driving mitigation plans and escalations as needed.
- Manage scope control and change management, ensuring alignment to agreed deliverables while navigating evolving customer needs.
- Hold internal teams, partners, and customers accountable to project commitments and timelines.
- Balance multiple concurrent enterprise implementations, ensuring prioritization and delivery quality at scale.
Hardware & Software Deployment
- Guide customers through the end-to-end setup, configuration, and deployment of Motive hardware and SaaS solutions.
- Translate technical and operational requirements into clear, actionable execution plans for customers, installers, and internal teams.
- Ensure alignment between project plan, hardware logistics, and field execution, minimizing delays and rework.
- Prepare customers for long-term success by ensuring operational readiness and smooth transition to steady-state support.
Training & Change Management
- Deliver and/or partner with education teams to provide targeted, high-impact training aligned to project milestones.
- Guide customers through organizational change management, driving adoption across large, distributed teams.
- Enable customer self-sufficiency through structured documentation, communication, and knowledge transfer.
Cross-Functional Collaboration
- Partner cross-functionally with Sales, Account Management, Support, Engineering, Product, and Installation teams to deliver a cohesive implementation.
- Act as the central orchestrator across all stakeholders, ensuring alignment and timely execution.
- Proactively identify blockers and drive resolution through appropriate escalation paths.
- Contribute to continuous improvement of Motive’s implementation frameworks, playbooks, and delivery standards.
What We’re Looking For
Experience & Expertise
- 4–6+ years of experience in implementation, project management, or enterprise customer-facing roles.
- Proven success leading complex, multi-stakeholder deployments (hardware + SaaS preferred).
- Demonstrated ability to manage full project lifecycle delivery, including planning, execution, and risk management.
- Experience working with enterprise customers in fast-paced, high-growth environments.
Skills & Competencies
- Strong project management discipline, including planning, prioritization, and execution across multiple projects.
- Exceptional stakeholder management and executive communication skills.
- Proven ability to identify risks early and drive structured resolution.
- Ability to balance consultative guidance with delivery accountability.
- Strong problem-solving skills and adaptability in dynamic environments.
- Proficiency in project management and CRM tools (e.g., Salesforce, Asana, Jira, Smartsheet).
Other Requirements
- Bachelor’s degree or equivalent experience preferred.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
