Senior Manager - Sales

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary

Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the Enterprise/CMM segment for Pan India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.

Key Responsibilities

• Develop and execute sales strategies to achieve revenue and growth targets

• Lead, mentor, and motivate the sales team to improve performance

• Set individual and team sales goals - track and report performance metrics

• Identify new business opportunities and expand the customer base

• Build and maintain strong relationships with key clients and partners

• Collaborate with marketing, product, and customer success teams

• Manage sales forecasts, budgets, and pipelines

• Analyze market trends, customer needs, and competitor activity

• Ensure compliance with company policies and sales processes

Key Skills

• Strategic planning and execution

• Customer relationship management

• Data-driven decision making

• Forecasting and pipeline management

• Problem-solving and adaptability

Required Experience

• At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization

• Possess a combination of technical and managerial skill in the CcaaS/CX Industry

• Managing Regional or Enterprise-level accounts with a strong CXO relationship

• Proven experience in driving forecast accuracy, hygiene and coverage.

• Understanding of AI and Digital Transformation in key industry verticals

• Strong understanding of CCaaS, CX, or contact center solutions is highly preferred

• Strong leadership, coaching, and team management skills

• Excellent communication, negotiation, and presentation abilities

• Track record of meeting or exceeding sales targets

Preferred Qualifications

• Degree in Engineering

• PG degree/diploma in Management

• Proficiency with CRM tools and sales analytics

What Genesys Offers

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunity to work for a global leader in the customer experience industry.

• Challenging and rewarding work environment.

• Career growth and development opportunities.

• A collaborative and supportive team culture.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.  With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. 

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.